Customer Service Representative (Travel Industry)

Hjbtravels; San Nicolás; On-site; CLP 2,790,000 - 4,687,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options (part or full time)

Growth opportunities

Supportive team environment

Job summary

A travel service company based in San Nicolás, Chile, is looking for a motivated Customer Service Representative. The role involves assisting clients with travel-related inquiries and ensuring exceptional service throughout the booking process. Successful candidates will have strong communication skills, a positive attitude, and an interest in the travel industry. Opportunities for training, flexible work hours, and growth within the company are offered, making this position an excellent entry into the travel sector.

Qualifications

• Strong communication and interpersonal skills are essential.
• Previous customer service experience is appreciated but not mandatory.
• Must be able to work independently and manage time effectively.
• Familiarity with using computers, email, and online systems is required.
• A detail-oriented approach with a positive attitude is necessary.
• An interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and questions.
• Provide accurate information regarding destinations and policies.
• Maintain professional communication with clients.
• Document interactions and updates as needed.
• Document interactions and updates as needed.

Skills

Strong communication and interpersonal skills

Customer service experience preferred

Ability to work independently

Comfortable using computers and online systems

Detail-oriented

Interest in the travel industry

Travel industry interest

Tools

Email

Online systems

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills
• Customer service experience preferred (not required)
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support
• Flexible work options (part or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment