Zurich IT Dispatch Engineer (On‑Site)

Swiss IT Solutions CH GmbH

Zürich

On-site

CHF 90,000 - 120,000

Full time

2 days ago

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Job summary

Swiss IT Solutions CH GmbH is seeking a Dedicated Dispatch Engineer for an on-site role in Zurich. You will coordinate field engineering assignments, manage service requests, and dispatch IT engineers while ensuring issues are resolved within service levels.

You will maintain incident records, communicate with clients and internal teams, and follow procedures to support servers, networks, and cloud tasks. Collaboration with technical staff to optimize resources is essential.

Qualifications

Experience in IT support coordination or dispatch operations, with the ability to manage multiple service requests and prioritize tasks effectively.

Responsibilities

Coordinate and manage field engineering assignments and support activities.
Receive and prioritise service requests and schedule/dispatch IT engineers.
Ensure client issues are addressed within agreed service levels.
Maintain accurate incident/intervention records and report to stakeholders.
Communicate clearly with clients and internal teams; follow established procedures.
Collaborate with technical staff to optimize resource allocation and monitor ongoing work.
Provide status updates and reports on progress and outcomes.