IT Service Operations Specialist (ServiceNow & Dispatch)

D-ploy GmbH; Basel; Hybrid; CHF 60,000 - 90,000; Full time

Benefits offered by this job

Vouchers

Fishing for Friends program

Professional development

Friendly environment

Company events

Competitive salary & benefits

Job summary

D-ploy GmbH in Basel is seeking an IT Service Administrator to support IT operations for a Swiss client. This role blends service request management with dispatching responsibilities for hardware appointments, refresh cycles, and workflow coordination across multiple Swiss sites.

You will manage several queues in ServiceNow, communicate with users and technicians, and ensure high-quality service delivery. English and German proficiency, plus experience with ServiceNow or similar platforms, are

Qualifications

• Experience in IT service delivery and dispatch coordination.
• Able to manage multiple queues across sites.
• Strong communication and problem-solving skills.

Responsibilities

• Service Request & Queue Management: manage daily RITM and incident tickets in ServiceNow and dispatch IMAC, Deployment and Incident queues.
• Hardware & Asset Coordination: handle returns, refresh cycles, and device handovers with relevant tools.
• Onboarding & Offboarding Support: prepare hardware/access for new hires and ensure complete asset returns.

Skills

Service delivery

Dispatch coordination

Customer service

Communication

Teamwork

Tools

ServiceNow

CMT/Tachyon

ISS

Job description

D-ploy GmbH in Basel is seeking an IT Service Administrator to support IT operations for a Swiss client. This role blends service request management with dispatching responsibilities for hardware appointments, refresh cycles, and workflow coordination across multiple Swiss sites.

You will manage several queues in ServiceNow, communicate with users and technicians, and ensure high-quality service delivery. English and German proficiency, plus experience with ServiceNow or similar platforms, are