Dedicated Dispatch Engineer

Swiss IT Solutions CH GmbH; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

Swiss IT Solutions CH GmbH is seeking a Dedicated Dispatch Engineer for an on-site role in Zurich. You will coordinate field engineering assignments, manage service requests, and dispatch IT engineers while ensuring issues are resolved within service levels.

You will maintain incident records, communicate with clients and internal teams, and follow procedures to support servers, networks, and cloud tasks. Collaboration with technical staff to optimize resources is essential.

Qualifications

• Experience in IT support coordination or dispatch operations, with the ability to manage multiple service requests and prioritize tasks effectively.

Responsibilities

• Coordinate and manage field engineering assignments and support activities.
• Receive and prioritise service requests and schedule/dispatch IT engineers.
• Ensure client issues are addressed within agreed service levels.
• Maintain accurate incident/intervention records and report to stakeholders.
• Communicate clearly with clients and internal teams; follow established procedures.
• Collaborate with technical staff to optimize resource allocation and monitor ongoing work.
• Provide status updates and reports on progress and outcomes.

Skills

IT support coordination

Customer service

English communication

German language (advantage)

Documentation & reporting

Ticketing systems

Scheduling tools

MS Office

Education

Education in IT or related field

ITIL certification beneficial

Tools

Ticketing systems

Scheduling tools

MS Office

Job description

Company Description

Swiss IT Solutions CH GmbH delivers on-demand and well-managed IT support services to clients around the world, enabling organizations to focus on their core business. The company offers a broad portfolio of solutions, including on-site engineering resources, server and network maintenance, and cloud computing services. By aligning technology with business needs, Swiss IT Solutions helps clients achieve their strategic objectives efficiently and securely. A team of experienced, tech-savvy IT professionals prioritizes client requirements, working closely with organizations to understand their goals and deliver tailored services.

Role Description

The Dedicated Dispatch Engineer is a full-time, on-site role based in Zurich, responsible for coordinating and managing field engineering assignments and support activities. This position involves receiving and prioritizing service requests, scheduling and dispatching IT engineers, and ensuring that client issues are addressed within agreed service levels. The role includes maintaining accurate records of incidents and interventions, communicating clearly with clients and internal teams, and following established procedures to support server, network, and cloud-related tasks. The Dedicated Dispatch Engineer will collaborate with technical staff to optimize resource allocation, monitor ongoing work, and provide status updates and reports to stakeholders.

Qualifications

• Experience in IT support coordination or dispatch operations, with the ability to manage multiple service requests and prioritize tasks effectively.
• Strong customer service and communication skills, including clear verbal and written communication in English; German language skills are an advantage.
• Basic understanding of IT infrastructure concepts such as servers, networks, and cloud services, enabling effective coordination with technical teams.
• Proficiency with ticketing systems, scheduling tools, and common office software (e.g., MS Office, collaboration platforms).
• Excellent organizational skills, attention to detail, and a structured approach to documentation and reporting.
• Ability to work on-site in Zurich, collaborate in a team environment, and maintain professionalism in client-facing situations.
• Relevant education in IT, business, or a related field; professional certifications in IT support or service management (e.g., ITIL) are beneficial.
• Previous experience in a managed services or field service environment is a plus.