IT Service & Dispatch Coordinator (ServiceNow)

D-ploy; Basel; On-site; CHF 70,000 - 90,000; Full time

Benefits offered by this job

Vouchers

Fishing for Friends program

Company-sponsored events

Flexible working conditions

Competitive salary

Job summary

D-ploy is seeking an IT Service Administrator to support IT operations for a Swiss client. You will manage service requests and dispatch hardware-related tasks across multiple Basel sites, coordinating with users and technicians to ensure high-quality service delivery.

Proficiency in English and German is required, with experience in ServiceNow and device management tools. The role offers varied responsibilities, flexible workflows, and opportunities for professional growth within an

Qualifications

• English and German, professional working proficiency.
• Experience in IT service delivery, dispatch coordination, or ServiceNow operations.
• Strong customer service and communication abilities.
• High organisational skills and ability to manage multiple tasks.
• Experience with ServiceNow, device management tools (CMT/Tachyon), or similar platforms.

Responsibilities

• Service Request & Queue Management: Manage daily RITM and incident tickets in ServiceNow.
• Dispatching queues: IMAC, Deployment, Incidents.
• Process catalogue tasks (CTSK), assign work, and follow workflow steps.
• Schedule appointments for new hires, hardware refreshes, and hardware returns.
• Coordinate technician availability via booking and site calendars.
• Communicate with users via email, Teams, and calls to resolve issues.
• Hardware & Asset Coordination: Manage hardware returns, refresh cycles, and device handovers.
• Onboarding & Offboarding Support: Prepare hardware and access for new hires; ensure offboarding and asset return.

Skills

IT service delivery

Dispatch coordination

ServiceNow operations

Customer service

Communication

Organisational skills

Problem solving

Team player

Ownership

Adaptability

Tools

ServiceNow

CMT

Tachyon

Job description

D-ploy is seeking an IT Service Administrator to support IT operations for a Swiss client. You will manage service requests and dispatch hardware-related tasks across multiple Basel sites, coordinating with users and technicians to ensure high-quality service delivery.

Proficiency in English and German is required, with experience in ServiceNow and device management tools. The role offers varied responsibilities, flexible workflows, and opportunities for professional growth within an