Dispatcher / Product Owner / Business Operations Engineer (m/f/d)

Connect44 Sarl; Bern; Hybrid; CHF 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

High-impact project

Secure environment

DevSecOps collaboration

12-month engagement

Zusammenfassung

Connect44 Sarl in Bern is seeking a Dispatcher / Product Owner / Business Operations Engineer (m/f/d) to coordinate IT services and own product outcomes for critical Swiss networks. You will drive daily operations, manage incidents and changes, and support agile sprints within a DevSecOps team in a highly secure environment.

The role combines operational coordination, agile product ownership, and service management to ensure secure, reliable delivery of network services.

Qualifikationen

• Experience in IT service coordination, product ownership, or business operations within complex infrastructure.
• Familiar with ITIL, DevSecOps, and service management principles.
• Strong communication and stakeholder management skills.
• Ability to work on-site in a highly secure environment.
• Valid Swiss work permit and residence is mandatory.
• References: minimum of two professional references (not older than 5 years).

Aufgaben

• Plan, coordinate, and monitor daily operational activities across technical and operational teams.
• Act as the primary contact for incident and change coordination on the Führungsnetz Schweiz.
• Support 12 Agile Sprints annually within the IP & GW Engineering DevSecOps Team (LCM Campus LAN).
• Oversee project rollouts and service fulfillment for new and existing network services.
• Manage production schedules and coordinate the transition of new applications into production.
• Execute and monitor ITIL-based Service Operation and Service Transition processes.
• Track performance, ensure KPI achievement, and prepare management reports.
• Support development and operations teams in production workflows and process optimization.
• Initiate tuning, automation, and performance measurements to enhance service efficiency.
• Create and maintain availability reports and outage statistics.
• Coordinate installations, integration tests, and implementation of security solutions.
• Define and implement quality assurance and escalation procedures in Dispatching.
• Contribute across all project phases: Initialization, Design, Implementation, Rollout, Operation, and Decommissioning.

Kenntnisse

IT service coordination

Product ownership

Business operations

Stakeholder management

Tools

ITIL

DevSecOps

Service Management

Jobbeschreibung

Dispatcher / Product Owner / Business Operations Engineer (m/f/d)

We are looking for a determined and team-oriented person to join our team as a Dispatcher / Product Owner / Business Operations Engineer (m/f/d)

Dispatcher / Product Owner / Business Operations Engineer (m/f/d)

About the Project

We are looking for an experienced Dispatcher / Product Owner / Business Operations Engineer to support the IP & Gateway Engineering DevSecOps Team within the “Führungsnetz Schweiz” (Swiss Command Network).
This position combines operational coordination, agile product ownership, and service management to ensure efficient and secure delivery of critical network services in a mission-critical environment.

Key Responsibilities

• Plan, coordinate, and monitor daily operational activities across technical and operational teams
• Act as the primary contact for incident and change coordination on the “Führungsnetz Schweiz”
• Support 12 Agile Sprints annually within the IP & GW Engineering DevSecOps Team (LCM Campus LAN)
• Oversee project rollouts and service fulfillment for new and existing network services
• Manage production schedules and coordinate the transition of new applications into production
• Execute and monitor ITIL-based Service Operation and Service Transition processes
• Track performance, ensure KPI achievement, and prepare management reports
• Support development and operations teams in production workflows and process optimization
• Initiate tuning, automation, and performance measurements to enhance service efficiency
• Create and maintain availability reports and outage statistics
• Coordinate installations, integration tests, and implementation of security solutions
• Define and implement quality assurance and escalation procedures in Dispatching
• Contribute across all project phases: Initialization, Design, Implementation, Rollout, Operation, and Decommissioning

Your Profile

• Proven experience in IT service coordination, product ownership, or business operations within complex infrastructure environments
• Sound understanding of ITIL, DevSecOps, and service management principles
• Strong communication, planning, and stakeholder management skills
• Experience in secure or government-related IT operations is an advantage
• Structured, analytical, and results-driven approach with a proactive attitude
• Ability to work on-site in a highly secure environment

Required Certifications

Manufacturer-based technical certifications on Carrier-Grade Infrastructure, such as:

• Cisco
• Ribbon
• Ericsson
• Valid Swiss work permit and residence (mandatory)
• References: Minimum of two professional references (not older than 5 years)

What We Offer

• Involvement in a high-impact national communications and defense infrastructure project
• Collaboration with leading engineering and DevSecOps teams
• Technically challenging and meaningful work in a secure environment
• 12-month engagement with clear deliverables and professional growth opportunities