VIP Guest Concierge & Front Desk Specialist

Job-Room; Zermatt; Vor Ort; CHF 50.000 - 75.000; Vollzeit

Zusammenfassung

Job-Room in Switzerland is seeking a hospitality professional to welcome guests on arrival, assist during their stay, and support departure. You will build positive relationships, anticipate needs, and ensure personalized attention for Kristall Club, VIP guests, repeat guests, and special occasions.

You will handle courtesy calls, manage guest requests and complaints with professionalism, promote hotel services including F&B outlets, spa treatments, and concierge experiences, coordinate with

Aufgaben

• Welcome guests on arrival, during their stay, and at departure.
• Build positive relationships and anticipate guest needs.
• Ensure Kristall Club, VIP guests, repeater guests, and special occasions receive personalized attention before, during and after their stay.
• Conduct courtesy calls and follow-ups to ensure guest satisfaction during their stay.
• Act as the primary point of contact for guest requests, inquiries, and concerns, while proactively promoting and cross-selling the hotel's facilities and services, including F&B outlets, Spa treatments, and Concierge experiences.
• Coordinate guest preferences and special requests with relevant departments.
• Handle guest complaints promptly, professionally, and effectively, ensuring appropriate follow-up.
• Maintain accurate guest profiles and preference records.
• Provide information regarding hotel facilities, services, events, transportation, and local attractions.
• Monitor and dispatch guest requests through the hotel's communication and task management systems.
• Promote hotel services and facilities whenever appropriate to enhance the guest experience.

Jobbeschreibung

Job-Room in Switzerland is seeking a hospitality professional to welcome guests on arrival, assist during their stay, and support departure. You will build positive relationships, anticipate needs, and ensure personalized attention for Kristall Club, VIP guests, repeat guests, and special occasions.

You will handle courtesy calls, manage guest requests and complaints with professionalism, promote hotel services including F&B outlets, spa treatments, and concierge experiences, coordinate with