Guest Experience Concierge: Reservations & Luggage

Job-Room; Zermatt; Vor Ort; CHF 47.000 - 58.000; Vollzeit

Zusammenfassung

Job-Room in Switzerland seeks a dedicated guest services associate to assist guests with luggage, reservations, and information. You will coordinate luggage transfers, manage postal tasks, and support safety and emergency procedures.

The role includes coordinating with hotel staff and external suppliers, fulfilling guest requests, and ensuring accurate message forwarding and inventory control.

Aufgaben

• Handles incoming and outgoing luggage, luggage storage (skis, etc., in cooperation with the ski manager), and issues the corresponding receipts.
• Completes all types of reservations (hotels, restaurants, ski instructors, mountain guides, hairdressers, rental cars, taxi and flight transfers, train and plane seats, etc.).
• Monitors the circulation of internal and external mail, as well as parcel post (mail transfer for arriving or departing guests).
• Responsible for all luggage transfers from the train station or taxi stand to the hotel room and back: coordination with chauffeur, coachman, receptionist, welcome parking, and housekeeper.
• Responsible for effective information management.
• Is the first point of contact in case of any kind of emergency
• Is responsible for coordination and evacuation in case of fire
• Is primarily responsible for the organization in case of fire alarms and lift failures
• Runs various errands for our guests upon request, tries to fulfill every wish
• Ensures that instructions and messages are forwarded correctly and promptly (messages, mail, attendance or absence information)
• Monitors the cleaning and work schedules of the ski lift operators
• Manages the inventory of all kinds of items and hygiene products (games, cards, table tennis rackets, toothbrushes, shaving kits, as well as adapters and transformers)
• Responsible for the fireplace in the hall
• Manages the cloakroom and luggage storage
• Ensures the safety of guests
• Verifies key issuance for guests unknown to them

Jobbeschreibung

Job-Room in Switzerland seeks a dedicated guest services associate to assist guests with luggage, reservations, and information. You will coordinate luggage transfers, manage postal tasks, and support safety and emergency procedures.

The role includes coordinating with hotel staff and external suppliers, fulfilling guest requests, and ensuring accurate message forwarding and inventory control.