Upscale Front Desk Agent - Guest Experience

KNSA Hospitality Zürich AG; Port; Vor Ort; CHF 60.000 - 78.000; Vollzeit

Benefits dieser Stelle

Competitive package

Development opportunities

Discounts across Ennismore brands

Zusammenfassung

KNSA Hospitality Zürich AG is looking for a Front Office Agent to join our team in Switzerland. The role involves providing exceptional service to guests, managing their arrival and departure processes, and addressing inquiries and complaints professionally.

Ideal candidates will have at least 2 years of Front Office experience in an upscale environment, exhibit excellent communication skills in both Spanish and English, and possess a proactive and friendly attitude towards customer service.

Qualifikationen

• Minimum of 2 years of Front Office experience, preferably in an upscale hotel.
• Fluent in Spanish and English, excellent communication skills.
• Proactive, positive, energetic, and detail-oriented.

Aufgaben

• Provide friendly and responsive service to guests.
• Manage arrival and departure processes accurately.
• Handle guest complaints swiftly and satisfactorily.

Kenntnisse

Front Office experience

Multitasking

Communication skills

Customer service

Teamwork

Jobbeschreibung

KNSA Hospitality Zürich AG is looking for a Front Office Agent to join our team in Switzerland. The role involves providing exceptional service to guests, managing their arrival and departure processes, and addressing inquiries and complaints professionally.

Ideal candidates will have at least 2 years of Front Office experience in an upscale environment, exhibit excellent communication skills in both Spanish and English, and possess a proactive and friendly attitude towards customer service.