VIP Customer Success Specialist (Morning Shift, Remote)

Jobgether; Switzerland; Remote; CHF 85,000 - 120,000; Full time

Benefits offered by this job

Fully remote flexibility

20 paid days off per year

Healthcare coverage

Mental health support

Job summary

Jobgether, on behalf of a partner company in Switzerland, seeks a Customer Success Specialist (Morning Schedule). You will manage bronze VIP relationships, ensuring personalized support and a superb customer experience in a fast-growing tech environment.

In this fully remote role, you will collaborate with the retention team to drive engagement, loyalty, and satisfaction, while facilitating verification and presenting relevant services to boost loyalty and KPIs.

Qualifications

• Fluent written and spoken English for international customers.
• Strong communication via email and phone.
• Excellent relationship-building and ability to handle objections.
• Engage customers and communicate product benefits persuasively.
• Customer-oriented mindset with empathy and understanding.
• Resilient, calm, solution-focused in difficult situations.
• Time-management and ability to meet deadlines; KPI-driven.
• Experience in iGaming is a plus but not required.

Responsibilities

• Provide high-quality, personalized support to bronze VIP customers.
• Handle requests from the retention team for engagement and loyalty.
• Promote activities and entertainment opportunities for customer engagement.
• Conduct interviews to collect feedback and identify improvements.
• Increase satisfaction through proactive communication and tailored assistance.
• Convert bronze VIPs to higher tiers by presenting relevant services.
• Address objections and highlight product value and benefits.
• Assist with verification procedures as needed.
• Work toward KPIs and maintain high service quality.
• Continuously develop product knowledge and stay updated on services.
• Maintain communication with internal teams to address customer needs promptly.
• Follow Monday-to-Friday morning schedule 06:30–15:30 Kyiv time.

Skills

Fluent English

Strong communication

Relationship-building

Objection handling

Customer-oriented

Time management

Willingness to learn

Job description

Jobgether, on behalf of a partner company in Switzerland, seeks a Customer Success Specialist (Morning Schedule). You will manage bronze VIP relationships, ensuring personalized support and a superb customer experience in a fast-growing tech environment.

In this fully remote role, you will collaborate with the retention team to drive engagement, loyalty, and satisfaction, while facilitating verification and presenting relevant services to boost loyalty and KPIs.