Remote Freelance Support Agent — Night Shifts

Jobgether; Schweiz; Remote; CHF 34,000 - 44,000; Part time

Benefits offered by this job

Freelance working arrangement

Remote work within eligible locations

2/2 night shift schedule

Job summary

Jobgether is seeking a freelance Support Agent (Night Shifts) based in Switzerland to assist users of an international digital learning platform. The role is remote, primarily handling email inquiries, and involves troubleshooting, payment-related requests, and collaboration with internal teams.

You will work a rotating 2-days-on, 2-days-off night schedule from 20:00 to 06:00, delivering empathetic and efficient support while contributing to process improvements and documentation.

Qualifications

• English proficiency at B1+ level or above for written customer communication via email.
• 3 months to 1+ year of experience in customer support, technical support, sales, or customer retention.
• Ability to learn digital products, troubleshoot issues, and support cases accurately.
• Experience maintaining internal documentation and working with response templates/macros.
• Strong empathy with a customer-first mindset and ability to stay professional under pressure.
• Resilience to handle high volumes while remaining calm and polite.
• Flexibility to adapt to evolving processes and new tools in a fast-paced environment.
• Attention to detail when documenting issues and preparing escalations.
• Receptive to constructive feedback and able to suggest improvements.

Responsibilities

• Handle incoming customer inquiries via email from users worldwide with clear, accurate responses.
• Meet individual and team performance targets (First Response Time, Resolution Time, CSAT).
• Develop knowledge of the platform to resolve issues effectively.
• Elevate bugs or issues to technical, product, or legal teams as needed.
• Coordinate refund requests and process transactions in payment systems.
• Help test and implement new support tools and improve response templates.
• Maintain accurate internal documentation and participate in team discussions.
• Work a rotating 2-on/2-off schedule, covering the night shift 20:00–06:00.

Skills

Email support

Technical troubleshooting

English (B1+)

Customer oriented

Documentation

Tools

CRM tools

Job description

Jobgether is seeking a freelance Support Agent (Night Shifts) based in Switzerland to assist users of an international digital learning platform. The role is remote, primarily handling email inquiries, and involves troubleshooting, payment-related requests, and collaboration with internal teams.

You will work a rotating 2-days-on, 2-days-off night schedule from 20:00 to 06:00, delivering empathetic and efficient support while contributing to process improvements and documentation.