Customer Success Specialist (Evening schedule)

Jobgether; Schweiz; Remote; CHF 70,000 - 100,000; Full time

Benefits offered by this job

Fully remote work

Evening schedule 18:00–02:00 Kyiv time

Paid time off

Medical insurance

Learning & development budget

English lessons

Job summary

Jobgether seeks a Customer Success Specialist for an evening schedule based in Switzerland to support Bronze VIP users in a fully remote, international team. You will deliver personalized help, build strong customer relationships, and promote platform activities while aligning with retention goals.

You will engage with customers via email and phone, collect feedback, and identify opportunities to enhance satisfaction and encourage progression to higher VIP levels.

Qualifications

• Fluent English written and spoken.
• Experience in customer success or support.
• Comfort with remote collaboration in an international team.
• Interest in iGaming is a plus.
• Ability to work evenings and adapt to Kyiv time.

Responsibilities

• Provide personalized support to Bronze VIP users.
• Respond to requests from Retention team.
• Promote platform activities and campaigns.
• Conduct interviews to collect feedback.
• Resolve issues and improve satisfaction.
• Aim to convert Bronze VIP to higher levels.
• Assist with verifications.
• Meet KPIs and maintain service standards.
• Keep knowledge up-to-date on products.
• Collaborate with internal teams.
• Maintain Monday–Friday evening schedule.

Skills

Customer support

English communication

Interpersonal skills

Problem solving

Relationship building

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist (Evening Schedule) based in Switzerland.

We are looking for a customer-focused Customer Success Specialist to join an international VIP Service team within a dynamic, technology-driven environment. In this role, you will provide personalized support to customers in the Bronze VIP segment, helping them get the most value from available products and services. You will build strong customer relationships, understand individual preferences, and proactively identify opportunities to improve satisfaction and engagement. Through effective communication and tailored recommendations, you will contribute to customer retention and encourage users to progress toward higher VIP levels. You will also support promotional activities and collaborate with internal teams to deliver an outstanding customer experience. This fully remote opportunity offers a stable evening schedule, a supportive international team, and opportunities for professional growth.

Accountabilities:

• Deliver high-quality, personalized customer support to users within the Bronze VIP segment, ensuring a positive and consistent customer experience.
• Handle requests and assignments from the Retention team, supporting customer engagement and loyalty initiatives.
• Promote platform activities and campaigns, including tournaments, lotteries, quests, and other interactive experiences.
• Conduct interviews and conversations with Bronze VIP customers to collect feedback, understand their preferences, and identify opportunities to improve their experience.
• Increase customer satisfaction through proactive communication, personalized assistance, and effective issue resolution.
• Identify opportunities to convert Bronze VIP users into higher-tier VIP customers by presenting relevant products, services, and benefits.
• Handle customer objections professionally, addressing concerns and communicating product value in a persuasive and customer-oriented manner.
• Assist customers with verification procedures whenever necessary.
• Work toward established KPIs and individual performance objectives while maintaining high service standards.
• Maintain and continuously develop knowledge of existing products, services, tools, and newly introduced features.
• Collaborate with internal teams to ensure smooth customer interactions and effective execution of retention initiatives.
• Follow a consistent Monday-to-Friday evening schedule from 18:00 to 02:00 Kyiv time, consisting of 7 working hours and a 1-hour break, with no rotating shifts.

Requirements:

• Fluent English proficiency, both written and spoken, with the ability to communicate confidently and professionally with international customers.
• Excellent communication skills, including the ability to interact effectively with customers through email and phone calls.
• Strong interpersonal and customer relationship management abilities.
• Experience handling customer objections and resolving concerns while maintaining a positive customer experience.
• Ability to engage customers, generate interest in additional products and services, and effectively communicate product benefits.
• A customer-oriented mindset, with a genuine interest in understanding customer needs and improving satisfaction.
• Empathy, patience, and emotional resilience when managing challenging customer situations.
• Strong persuasion and relationship-building skills, with the ability to create positive and engaging customer interactions.
• Willingness to learn new tools, systems, and processes, and continuously develop product knowledge.
• Good organizational and time-management skills, with the ability to prioritize responsibilities and meet established deadlines.
• A proactive, adaptable, and results-driven approach, with the motivation to achieve individual KPIs.
• Previous experience in the iGaming industry is considered an advantage but is not mandatory.

Benefits:

• Fully remote working arrangements.
• Stable Monday-to-Friday evening schedule, with fixed working hours and no rotating shifts.
• 20 paid working days off per year, in addition to public holidays and paid sick leave.
• Comprehensive medical insurance covering treatment at leading healthcare facilities.
• Coverage for psychological support and counseling through the Pleso platform.
• Monthly flexible benefits allowance that can be used for hobbies, sports, personal interests, and lifestyle activities.
• Individual learning and development budget to support professional growth and personal interests.
• Access to corporate English lessons, professional workshops, training sessions, and an online learning library.
• Structured career development opportunities, including regular performance reviews, mentoring programs, and clear career progression plans.
• Regular team-building activities, corporate events, workshops, and social initiatives.
• Collaborative and supportive international working environment that encourages teamwork, openness, and proactive communication.
• Modern technological infrastructure and automated processes designed to reduce routine tasks and support professional development.
• A flexible and autonomous work culture with minimal bureaucracy and opportunities to contribute ideas and improvements.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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