Temporary Customer Continuity & Order Support Specialist

HID; Granges (Veveyse); Vor Ort; CHF 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Annual leave

Career development

Inclusive culture

Zusammenfassung

HID in Granges, Switzerland, seeks a Temporary Business Continuity Support Specialist to sustain customer service and order management during a major ERP transformation. You will support order entry, shipments, and customer communications while collaborating with Sales, Planning and Finance.

The role emphasizes maintaining service levels, coordinating with internal teams, and ensuring timely updates and issue resolution; candidates with 2–3 years in customer service and ERP/CRM familiarity are

Qualifikationen

• Minimum 2–3 years in Customer Service or order management
• Experience in manufacturing or supply chain preferred
• ERP and CRM systems familiarity with Oracle and Salesforce desired
• Fluent in English; additional languages beneficial

Aufgaben

• Serve as the primary contact for orders, deliveries, and inquiries
• Coordinate shipments and follow up on order status
• Manage ERP-based order entry and updates; monitor open orders
• Collaborate with Sales, Planning, Logistics, and Finance
• Support business continuity during transformation and maintain service levels

Kenntnisse

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Ausbildung

Relevant business education or equivalent qualification

Tools

Oracle ERP

Salesforce CRM

MS Office

Jobbeschreibung

HID in Granges, Switzerland, seeks a Temporary Business Continuity Support Specialist to sustain customer service and order management during a major ERP transformation. You will support order entry, shipments, and customer communications while collaborating with Sales, Planning and Finance.

The role emphasizes maintaining service levels, coordinating with internal teams, and ensuring timely updates and issue resolution; candidates with 2–3 years in customer service and ERP/CRM familiarity are