Junior CS Representative (Order Processing) - Duration 1 month, renewable

Spineart; Plan-les-Ouates; Vor Ort; CHF 60.000 - 72.000; Vollzeit

Zusammenfassung

Spineart is seeking a Junior Customer Service Representative to handle order processing, verify details, and maintain records. You will provide timely support to customers, respond to inquiries, and help ensure smooth deliveries in collaboration with internal teams.

The role requires attention to detail, strong communication skills, and fluency in French and English, with immediate availability and proximity to Geneva a plus.

Qualifikationen

• High school diploma or equivalent.
• 0-2 years of experience in Customer Service, Administration, or Order Processing.
• Proficiency with Microsoft Office D365 and ESKER experience is a plus.
• Good communication skills and attention to detail.
• Fluent in FR, EN.

Aufgaben

• Process customer orders in the ERP system accurately and within agreed timelines.
• Validate order details, pricing, product codes, and delivery information.
• Send order confirmations and maintain order records.
• Respond to routine customer inquiries regarding order status, deliveries, and product availability.
• Monitor open orders and follow up on backorders or delivery issues.
• Escalate complex issues or customer complaints to senior team members.
• Maintain compliance with company policies, quality standards, and SOPs.

Kenntnisse

Communication skills

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

D365

ESKER

Jobbeschreibung

The Junior Customer Service Representative is responsible for the accurate and timely processing of customer orders and providing basic order-related support to customers. The role ensures data accuracy, follows established procedures, and collaborates with internal teams to support smooth order fulfillment.

Key Responsibilities

• Process customer orders in the ERP system accurately and within agreed timelines.
• Validate order details, pricing, product codes, and delivery information.
• Send order confirmations and maintain order records.
• Respond to routine customer inquiries regarding order status, deliveries, and product availability.
• Monitor open orders and follow up on backorders or delivery issues.
• Escalate complex issues or customer complaints to senior team members.
• Maintain compliance with company policies, quality standards, and SOPs.

Qualifications

• High school diploma or equivalent.
• 0-2 years of experience in Customer Service, Administration, or Order Processing.
• Proficiency with Microsoft Office D365 and ESKER experience is a plus.
• Good communication skills and attention to detail.
• Fluent in FR, EN

Core Competencies

• Customer Focus
• Attention to Detail
• Organization & Planning
• Teamwork
• Learning Agility

You are interested by this short time mission ?

• Immediate availability requested.
• Location close to Geneva is a must.