Technical Support Engineer

avec compétence GmbH; Quartino; Hybrid; CHF 75.000 - 110.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Zusammenfassung

Try&Hire is seeking a technical support engineer to provide hardware support for UPS and power conditioning systems. You will work with customers and internal teams to diagnose issues, document findings, and support installations.

You will also participate in a 24/7 diagnostic centre rotation, travel occasionally to complex sites such as large data centers, and contribute to service operations improvement and technical training.

Qualifikationen

• Bachelor's degree in electrical or electronic engineering.
• 2–5 years hands-on experience in commissioning and after-sales technical support beneficial.
• Experience troubleshooting mission-critical applications such as data centers is a plus.
• English communication proficiency at B2 level or higher required.
• Knowledge of Italian or Spanish considered a strong asset.
• Ability to write clear technical documents, reports, and field support procedures.
• Good working knowledge of MS Office.

Aufgaben

• Provide hardware support for UPS and power conditioning products via ticketing system, phone, or email.
• Support partners and subsidiaries through a 24/7 diagnostic centre rotation.
• Perform complex system analysis and document findings for stakeholders.
• Travel occasionally to support complex installations such as large data centers.
• Audit service operations and develop competencies of local teams.
• Provide technical training on UPS and power conditioning products.
• Interact with quality and R&D departments to address product issues.

Kenntnisse

English (B2) proficiency

Technical writing

Italian/Spanish asset

Ausbildung

Bachelor's degree in electrical or electronic engineering

Tools

MS Office

Jobbeschreibung

You provide technical support and diagnostics for uninterruptible power supply and power conditioning systems, working closely with customers and internal teams.

Your tasks

• Provide hardware support for UPS and power conditioning products via ticketing system, phone, or email
• Support partners and subsidiaries through a 24/7 diagnostic centre rotation
• Perform complex system analysis and document findings for stakeholders
• Travel occasionally to support complex installations such as large data centers
• Audit service operations and develop competencies of local teams
• Provide technical training on UPS and power conditioning products
• Interact with quality and R&D departments to address product issues

What you bring

• Bachelor's degree, diploma, or higher qualification in electrical or electronic engineering
• 2–5 years of hands‑on experience in commissioning and after‑sales technical support beneficial
• Experience troubleshooting mission‑critical applications such as data centers is a plus
• English communication proficiency at B2 level or higher required
• Knowledge of Italian or Spanish considered a strong asset
• Ability to write clear technical documents, reports, and field support procedures
• Good working knowledge of MS Office

Conditions

• Workload: 80–100 %
• Work model: Hybrid
• Option of a permanent position after the assignment if both sides want it

What to expect

• Hybrid work model
• Up to 15% travel commitment
• 3–6 months interim, then a permanent position

Technologies

• MS Office