UPS/PCS Technical Support Engineer – Hybrid

BlackBerry Inc.; Kreis Gambarogno; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

ABB is seeking a field-oriented Electrical/Electronic Engineer to provide hardware support for UPS and PCS products. The role includes handling tickets, phone, or email inquiries, and contributing to rapid problem resolution with the diagnostic centre team.

You will travel up to 15% to assist customers during complex installations, train local teams, and collaborate with Quality and R&D to drive improvements. Strong English skills are required; Italian or Spanish is a plus.

Qualifications

• Bachelor's degree or higher in Electrical or Electronic Engineering.
• 2–5 years hands-on experience in commissioning, after-sales technical support, and advanced diagnostics of UPS/PCS or energy storage solutions.
• Experience with commissioning/troubleshooting mission-critical applications such as data centers and large facilities is a plus.
• Proficient in written and spoken English (B2 or higher); Italian or Spanish is advantageous.

Responsibilities

• Provide hardware support for ABB UPS and PCS products via ticketing system, phone, or email.
• Participate in 24/7 Diagnostic Centre rotation to ensure timely, cost-effective support.
• Travel up to 15% to support customers, partners, and ABB subsidiaries for complex installations.
• Produce clear technical documents, reports, and field support procedures.

Skills

English communication

Italian language

Spanish language

MS Office proficiency

Technical writing

Customer interaction

Education

Electrical/Electronic Engineering degree

Tools

Ticketing system

MS Office

Job description

ABB is seeking a field-oriented Electrical/Electronic Engineer to provide hardware support for UPS and PCS products. The role includes handling tickets, phone, or email inquiries, and contributing to rapid problem resolution with the diagnostic centre team.

You will travel up to 15% to assist customers during complex installations, train local teams, and collaborate with Quality and R&D to drive improvements. Strong English skills are required; Italian or Spanish is a plus.