UPS & Power Systems Support Engineer | Hybrid Role

Try&Hire; Quartino; Hybride; CHF 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Try&Hire is seeking a technical support engineer to provide hardware support for UPS and power conditioning systems. You will work with customers and internal teams to diagnose issues, document findings, and support installations.

You will also participate in a 24/7 diagnostic centre rotation, travel occasionally to complex sites such as large data centers, and contribute to service operations improvement and technical training.

Qualifications

• Bachelor's degree in electrical or electronic engineering.
• 2–5 years hands-on experience in commissioning and after-sales technical support beneficial.
• Experience troubleshooting mission-critical applications such as data centers is a plus.
• English communication proficiency at B2 level or higher required.
• Knowledge of Italian or Spanish considered a strong asset.
• Ability to write clear technical documents, reports, and field support procedures.
• Good working knowledge of MS Office.

Responsabilités

• Provide hardware support for UPS and power conditioning products via ticketing system, phone, or email.
• Support partners and subsidiaries through a 24/7 diagnostic centre rotation.
• Perform complex system analysis and document findings for stakeholders.
• Travel occasionally to support complex installations such as large data centers.
• Audit service operations and develop competencies of local teams.
• Provide technical training on UPS and power conditioning products.
• Interact with quality and R&D departments to address product issues.

Connaissances

English (B2) proficiency

Technical writing

Italian/Spanish asset

Formation

Bachelor's degree in electrical or electronic engineering

Outils

MS Office

Description du poste

Try&Hire is seeking a technical support engineer to provide hardware support for UPS and power conditioning systems. You will work with customers and internal teams to diagnose issues, document findings, and support installations.

You will also participate in a 24/7 diagnostic centre rotation, travel occasionally to complex sites such as large data centers, and contribute to service operations improvement and technical training.