IT Service Desk Engineer - Zürich (100%)

Open Systems AG; Zürich; On-site; CHF 65,000 - 90,000; Full time

Job summary

Open Systems AG in Zurich is seeking a junior IT Service Desk professional to support colleagues with macOS, Windows, and Microsoft 365. You’ll own tickets end-to-end and help maintain a smooth workplace tech environment.

You’ll set up and support MacBook Pro and Windows devices, resolve authentication issues, and collaborate with IT Operations and Engineering to improve processes. English communication is essential, on-site at the Zurich HQ.

Qualifications

• 2+ years of IT Service Desk or End-User Support.
• Troubleshoot macOS and Windows issues, incl. setup & peripherals.
• Experience with Microsoft 365, user accounts, authentication & collaboration tools.
• Experience with an IT ticketing system.
• Strong customer service mindset and clear communication.
• Proficient English; on-site in Zurich.

Responsibilities

• Be the first point of contact for IT support, assisting colleagues with macOS, Windows, and collaboration tools.
• Take ownership of tickets from start to finish and update stakeholders as needed.
• Set up and support MacBook Pro and Windows devices (onboarding/offboarding, enrollment, replacements).
• Use Jamf Pro, Microsoft Intune, Entra ID, and Jira Service Management to keep tech running smoothly.
• Improve documentation, self-service options, and support processes.
• Identify recurring issues and opportunities to improve the employee IT experience.

Skills

macOS support

Windows support

Microsoft 365

Authentication issues

Troubleshooting

Customer service

English communication

Tools

Jamf Pro

Microsoft Intune

Entra ID

Jira Service Management

Job description

Why This Role Matters

Great security starts with great technology behind the people delivering it.

At Open Systems, you’ll help our teams deliver cybersecurity services to clients around the world by making sure they have the devices, tools, access, and IT support they need to do their best work.

You’ll join our Global IT team in Zurich, supporting a macOS-first environment and working with technologies such as Microsoft 365, Entra ID, Jamf Pro, and Intune. Along the way, you’ll grow your technical skills through hands‑on collaboration with Service Desk, IT Operations, and Engineering colleagues around the globe.

This is a great next step for someone with a few years of IT support experience who is ready to take more ownership and broaden their technical skills. While the role is at a junior level, it goes beyond a traditional L1 Service Desk position: you’ll take responsibility for issues end-to-end, learn from more experienced colleagues, and gradually expand what you can solve independently.

We value team spirit, curiosity, ownership, and great service. You won’t just solve tickets. You’ll learn, take on new technical challenges, and help us continuously improve the IT experience for our people.

The Day-to-Day

Support Our People & Technology

• Be the first point of contact for IT support, helping colleagues with macOS, Windows, Microsoft 365, authentication, connectivity, and workplace technology.
• Take ownership of support requests from start to finish, keeping employees informed and involving IT Operations or Engineering when needed.
• Set up and support MacBook Pro and Windows devices, including onboarding, offboarding, device enrollment, hardware replacements, and workplace equipment.
• Work with tools such as Jamf Pro, Microsoft Intune, Entra ID, and Jira Service Management to keep our workplace technology running smoothly.

Help Us Deliver Better IT

• Contribute to better ways of working by improving documentation, self‑service, automation, and support processes.
• Identify recurring issues and opportunities to improve the employee IT experience and reduce unnecessary escalations.

Learn & Collaborate Globally

• Work closely with IT Operations and Engineering, learning from experienced technical colleagues and gradually taking ownership of more complex support topics.
• Collaborate with IT colleagues in Switzerland, India, and across our global organization, sharing knowledge and supporting each other as a team.

Must Haves

• 2+ years of experience in IT Service Desk, End‑User Support, Workplace IT, or a similar role.
• Good troubleshooting skills across macOS and Windows, including endpoint setup, software, peripherals, and basic network issues.
• Experience supporting Microsoft 365, user accounts, authentication, and collaboration tools.
• Experience with an IT ticketing system.
• Strong customer service and communication skills, with a structured approach to problem solving.
• Good written and spoken English.
• Ability to work primarily on-site at our Zurich headquarters.

Nice to Haves

• Hands‑on experience supporting Apple Mac devices in a corporate environment.
• Hands‑on experience with Jamf Pro and/or Microsoft Intune.
• Knowledge of Microsoft Entra ID and identity lifecycle management.
• Basic PowerShell or other scripting/automation skills.
• Experience with IT asset management, CMDB, or device lifecycle processes.
• Good written and spoken German.

Your Mindset

You enjoy helping people as much as you enjoy solving technical problems, and you’re curious to keep learning along the way. You take ownership, communicate openly, and enjoy being part of a team that shares knowledge, supports each other, and continuously improves together.

About Open Systems

Open Systems is a leading provider of Managed SASE solutions, converging network and security functions on a cloud‑native platform. Founded in 1990 and headquartered in Zurich, the Swiss cybersecurity company supports businesses and organizations in more than 180 countries with a holistic, customer‑centric service model and 24×7 expert support.

Our platform delivers secure, reliable connectivity across cloud, on‑premises, and hybrid environments while providing a seamless experience through an intuitive customer portal. Powered by a centralized data platform and 24×7 managed services, Open Systems helps organizations strengthen security, simplify operations, and accelerate innovation — enabling secure networks that grow with their business.

Discover more at www.open-systems.com.