Customer Care Pro — Guide Clients Through FinTech & Investments

Swissquote Group; Schweiz; Remote; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

Swissquote Group's Yuh app seeks a Customer Care Representative to be the main link between clients and the app, helping users manage finances and investments, answering questions, solving issues, and guiding them through their financial journey.

In a Swiss banking environment, you will handle inbound/outbound calls, document interactions, and collaborate with colleagues to continually improve service while upholding confidentiality and compliance.

Qualifikationen

• Apprenticeship completed with Federal certificate of Competence.
• Experience in customer satisfaction, preferably in financial services.
• Fluency in English and French; Italian is highly recommended (German is a plus).
• Strong interest in financial products and markets (stocks, ETFs, crypto).
• Excellent written and verbal communication skills.
• Familiarity with office software and phone systems.
• Proactive, team-oriented attitude.

Aufgaben

• Serve as main contact for clients via phone, delivering a professional experience.
• Provide accurate support via telephone, resolving inquiries about the Yuh App.
• Guide clients through their financial journey with clear, empathetic explanations.
• Ensure client satisfaction by following instructions and addressing concerns promptly.
• Document interactions in internal systems and coordinate with teams for service improvements.
• Uphold confidentiality and regulatory compliance at all times.

Kenntnisse

Communication skills

Teamwork

Empathy

Multilingual EN/FR/IT/DE

Ausbildung

Apprenticeship (Federal certificate of Competence)

Jobbeschreibung

Swissquote Group's Yuh app seeks a Customer Care Representative to be the main link between clients and the app, helping users manage finances and investments, answering questions, solving issues, and guiding them through their financial journey.

In a Swiss banking environment, you will handle inbound/outbound calls, document interactions, and collaborate with colleagues to continually improve service while upholding confidentiality and compliance.