Tech Support Specialist — Embedded & Digital Finance

Personio; Zürich; Vor Ort; CHF 80.000 - 100.000; Vollzeit

Zusammenfassung

YAPEAL is seeking a Customer Support Specialist who acts as a technical bridge between finance and service excellence. You’ll support Retail, Business and Embedded Finance clients across channels, troubleshoot incidents, and collaborate with product and operations to improve customer experiences in a regulated Swiss fintech environment.

Fluent in English and Swiss-German with a plus for French or Italian, you’ll thrive in a fast-growing startup and bring analytical flair, strong communication,

Qualifikationen

• Solid background in financial services, banking, cards or payments.
• Business-fluent in English and Swiss-German; French or Italian a plus.
• Strong analytical and troubleshooting skills for incident resolution.
• Experience supporting diverse client groups in a fintech environment.

Aufgaben

• Provide high-quality multi-channel support to Retail, Business, and Embedded Finance clients.
• Resolve complex inquiries related to card transactions and financial services.
• Contribute to incident analysis and help diagnose issues for delivery teams.
• Collaborate with product and operations to monitor performance and improve customer satisfaction.
• Operate in a regulated environment with compliance and risk considerations.

Kenntnisse

Financial services

Banking

Cards & Payments

English & German

French or Italian (plus)

Analytical thinking

Client-focused

Stakeholder management

Troubleshooting

Jobbeschreibung

YAPEAL is seeking a Customer Support Specialist who acts as a technical bridge between finance and service excellence. You’ll support Retail, Business and Embedded Finance clients across channels, troubleshoot incidents, and collaborate with product and operations to improve customer experiences in a regulated Swiss fintech environment.

Fluent in English and Swiss-German with a plus for French or Italian, you’ll thrive in a fast-growing startup and bring analytical flair, strong communication,