Customer Support Specialist - Embedded & Digital Finance

Personio; Zürich; Vor Ort; CHF 80.000 - 100.000; Vollzeit

Zusammenfassung

YAPEAL is seeking a Customer Support Specialist who acts as a technical bridge between finance and service excellence. You’ll support Retail, Business and Embedded Finance clients across channels, troubleshoot incidents, and collaborate with product and operations to improve customer experiences in a regulated Swiss fintech environment.

Fluent in English and Swiss-German with a plus for French or Italian, you’ll thrive in a fast-growing startup and bring analytical flair, strong communication,

Qualifikationen

• Solid background in financial services, banking, cards or payments.
• Business-fluent in English and Swiss-German; French or Italian a plus.
• Strong analytical and troubleshooting skills for incident resolution.
• Experience supporting diverse client groups in a fintech environment.

Aufgaben

• Provide high-quality multi-channel support to Retail, Business, and Embedded Finance clients.
• Resolve complex inquiries related to card transactions and financial services.
• Contribute to incident analysis and help diagnose issues for delivery teams.
• Collaborate with product and operations to monitor performance and improve customer satisfaction.
• Operate in a regulated environment with compliance and risk considerations.

Kenntnisse

Financial services

Banking

Cards & Payments

English & German

French or Italian (plus)

Analytical thinking

Client-focused

Stakeholder management

Troubleshooting

Jobbeschreibung

Are you ready to be the technical bridge between cutting-edge finance and world-class service?

YAPEAL is a Swiss fintech company founded in 2018 and holds the first fintech licence in Switzerland. Recognised by BILANZ and Statista as one of the most innovative SMEs in the Swiss financial sector for two years in a row, YAPEAL offers companies and their end customers both directly accessible and seamlessly integrated financial services through its Digital First platform. These solutions enable businesses to enhance customer experience, generate growth and improve efficiency. YAPEAL's headquarters are located in Zurich.

At YAPEAL, we’re looking for aCustomer Support Specialistto provide world-class service to our diverse ecosystem of clients. You will be the face of our brand, ensuring that ourEmbedded Finance Partners,Business Clients, andRetail Usersreceive the seamless, reliable experience they expect from a Swiss fintech leader.

Curious to learn more? Explore the role and join us in redefining the future of finance!

About The Role:

You won’t just be answering questions; you’ll be a problem-solver and a technical bridge. This role requires a blend of empathy for the user and a sharptechnical and analytical flairto dive into incident analysis and troubleshooting. You will work across segments, helping a retail user with a transaction one moment and assisting an Embedded Finance partner with a technical query the next.

Expect a Day Full of:

• Providing high-quality support toRetail, Business, and Embedded Financeclients across multiple channels.
• Leveraging yourbanking and payment know-howto resolve complex inquiries regarding card transactions and financial services.
• Contributing toincident analysis, using a technical flair to help identify and diagnose issues for our delivery teams.
• Collaborating with product and operations teams to monitor performance and continuously improvecustomer satisfaction.
• Operating within aregulated environment, ensuring all support activities align with compliance and risk standards.

Who We’re Looking For:

Below you'll see our skill wish list. Don't worry if you don't check every box. We’re not about perfectionism from the get-go, but rather willingness to grow. We are growing and learning ourselves, so let's grow together.

• Industry Expertise:You must have a solid background infinancial services, banking, cards, payments or similar.
• Language Proficiency:You are business-fluent inEnglish and (Swiss-)German. Proficiency inFrench or Italianis considered a strong plus.
• Analytical Flair:You have a natural interest intechnical analysisand troubleshooting to support incident resolution (a plus).
• Client Focus:Proven experience supporting diverse client groups in ahigh-growthfintech environment.
• Communication Skills:Strong stakeholder management and the ability to explain complex financial topics clearly.
• Adaptability:A hands-on approach and thewillingness to growwithin a fast-paced, regulated startup.

Why Join YAPEAL?

At YAPEAL, we’re on a mission to transform the future of finance, and we’re looking for visionaries like you to join our journey. Here’s why YAPEAL is maybe your place to be:

A Culture of Innovation and Flexibility

Be part of a collaborative, forward-thinking team that values creativity, flexibility, and customer success. At YAPEAL, every idea matters, and every voice counts. We give our people all the flexibility they need to thrive and succeed.

Unmatched Growth Opportunities

As an expanding company, your contribution will directly shape our success and market presence. This is your chance to grow with us and make a tangible impact on the future of finance.

If this sounds like the challenge you’ve been waiting for, we’d love to hear from you.