Strategic Customer Success Manager - Tech & Industrial

Variosystems; Mendrisio; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

Variosystems develops and manufactures electronic solutions for industries where reliability is critical, including Medtech & Life Science, Industrial & Automation, Aerospace & Defence and SmartInfrastructure & Environment.

As a day-to-day contact for assigned customers, you will manage orders across the full lifecycle—from quotation to after-sales—using SAP and ticketing tools, and keep customers transparently informed with precise documentation.

Qualifications

• Professional in customer service, account management or order operations – ideally in a technical or industrial setting.
• Hands-on knowledge of SAP, CRM and ticketing platforms.
• Clear communicator, structured mindset and high resilience under pressure.
• Strong organizational skills and the ability to prioritize in fast-paced environments.
• Fluent in English and Italian (written and spoken), German is a plus.

Responsibilities

• Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused.
• Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools.
• Keep your customers transparently updated with accurate documentation and communication.
• Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance).
• Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB.
• Plan and oversee customer success initiatives – aligning goals, milestones and deliverables.

Skills

Customer service

Account management

Order operations

Communication

Tools

SAP

CRM systems

Ticketing platforms

Job description

Variosystems develops and manufactures electronic solutions for industries where reliability is critical, including Medtech & Life Science, Industrial & Automation, Aerospace & Defence and SmartInfrastructure & Environment.

As a day-to-day contact for assigned customers, you will manage orders across the full lifecycle—from quotation to after-sales—using SAP and ticketing tools, and keep customers transparently informed with precise documentation.