Sales Customer Support Specialist ,

Accelleron; Aargau; On-site; CHF 85,000 - 110,000; Full time

Job summary

Accelleron is seeking a Sales Customer Support Specialist (80-100%) to join a fast-paced, international environment. You will act as the first point of contact for customers, guiding them from order to cash and ensuring a smooth, positive experience.

You will manage SAP-based processes, coordinate with logistics to ensure on-time deliveries, handle customs documentation, and contribute to continuous improvement by analyzing data and sharing best practices with cross-functional teams.

Responsibilities

• Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash.
• Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs.
• Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially – laying the foundation for smooth operations.
• Collaborate closely with the logistics team to make sure our customers receive their deliveries on time.
• Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers.
• Maintain and regularly update customer platforms – keeping digital touchpoints clean, current and reliable.
• Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication – both written and verbal.
• Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution.
• Keep customers in the loop about order progress, solve problems before they escal…
• Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations.
• Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process.
• Use project management skills to analyze data, identifying ways to improve service and efficiency.
• Actively contributes to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices.

Job description

Sales Customer Support Specialist ,

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Customer Support Specialist (m/f/d), (80-100%)

Your responsibilities:

• Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash.
• Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs.
• Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially – laying the foundation for smooth operations.
• Collaborate closely with the logistics team to make sure our customers receive their deliveries on time.
• Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers.
• Maintain and regularly update customer platforms – keeping digital touchpoints clean, current and reliable.
• Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication – both written and verbal.
• Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution.
• Keep customers in the loop about order progress, solve problems before they escal…
• Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations.
• Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process.
• Use project management skills to analyze data, identifying ways to improve service and efficiency.
• Actively contributes to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices.