Strategic Customer Success Manager: Growth & Retention

Bottomline Technologies

Zürich

On-site

CHF 110,000 - 160,000

Full time

14 days+

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Job summary

Bottomline Technologies is seeking a Customer Success Manager for Rest of World Banking. You will optimize the customer journey, drive adoption and retention, and protect revenue by ensuring customers achieve their goals through a proactive engagement strategy.

In this role you will partner with Sales and Product to identify expansion opportunities, review contracts, and coordinate cross-functional teams to deliver measurable value and high customer satisfaction across a diverse portfolio in

Qualifications

3–5+ SaaS Customer Success or Account Management experience.
Based in Switzerland for client meetings.
German at C1/C2 level (spoken and written).
Demonstrated commercial mindset with KPI focus.
Experience using data to drive growth and retention campaigns.

Responsibilities

Develop long-term relationships with customers, understanding their business needs.
Protect revenue and maximise renewal opportunities.
Act as a strategic advisor for upselling and cross-selling.
Monitor customer health scores and proactively address potential issues.
Communicate the Voice of the Customer and drive cross-functional alignment.
Work with sales, support and product teams to resolve customer issues.
Prepare reports and insights on customer success initiatives.
Lead monthly reviews and ensure ongoing customer delight.