Digital Customer Success Manager — Renewals & Growth

Matrix42 AG; Schweiz; Hybrid; CHF 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Remote work options

Professional development support

Job summary

Matrix42 AG is seeking a Customer Success professional to manage outcomes across the digital segment, optimizing automated lifecycle programs and renewal workflows. You will own segment GRR and contribute to NRR with cross-functional collaboration across Marketing, Product, Support, RevOps and Sales.

In this role you will design and launch digital journeys for onboarding, adoption, value realization, and renewal, while communicating pricing and contract changes to drive growth and strong

Qualifications

• At least 3 years of experience in Digital Customer Success, Customer Operations, or a comparable SaaS role.
• Hands-on experience building campaigns, CRM workflows, or automated lifecycle programs with measurable results.
• Commercial mindset linking engagement, adoption, retention, renewals, and growth.
• Strong analytics using customer, contract, and engagement data to prioritize improvements.
• Clear customer-facing writing and communication skills; translate complex topics into action.
• Ability to coordinate Marketing, RevOps, Sales, Support, and partners across programs.
• Fluency in English and Swiss German.

Responsibilities

• Build and improve digital customer journeys covering onboarding, adoption, value realization, renewal, and growth.
• Create customer communications and self-service content with Marketing, Product, Support, and partners.
• Segment audiences by lifecycle stage, product, usage, and needs for timely communications.
• Implement CRM workflows with RevOps and CS Operations; connect signals to triggers.
• Test messages, timing, and journey steps; use results to improve program effectiveness.
• Own a repeatable digital renewal process with reminders and renewal visibility, including pricing changes.

Skills

Digital Customer Success

Customer Operations

Lifecycle marketing

Renewal operations

SaaS / enterprise software

Campaign building

CRM workflows

Analytics

English

Swiss German

Tools

HubSpot

Power BI

Job description

Matrix42 AG is seeking a Customer Success professional to manage outcomes across the digital segment, optimizing automated lifecycle programs and renewal workflows. You will own segment GRR and contribute to NRR with cross-functional collaboration across Marketing, Product, Support, RevOps and Sales.

In this role you will design and launch digital journeys for onboarding, adoption, value realization, and renewal, while communicating pricing and contract changes to drive growth and strong