Enterprise Customer Success Manager - AI-Driven Growth

Salesforce; Zürich; Hybrid; CHF 90,000 - 130,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager for Signature Success to serve as the primary contact for high-profile customers. You will ensure alignment with business goals, translate technical needs into practical solutions, and drive proactive adoption of Salesforce features.

Responsibilities include coordinating cross-functional teams, maintaining customer health, and managing executive relationships to renew and expand Signature services. Occasional after-hours support may be required.

Qualifications

• 5+ years in Technical Customer Success, SaaS, or project leadership.
• Exceptional communication and presentation skills at executive levels.
• Translate technical concepts into business terms for customers.
• Ability to work with cross-functional teams and internal partners.
• Fluency in German (Swiss) or French and English.

Responsibilities

• Serve as primary point of contact for Signature Success customers.
• Maintain alignment with customer business goals and platform health.
• Advise on feature adoption and pro-active services for success.
• Coordinate with Sales, Engineering and Product Management for value delivery.
• Occasionally provide after-hours coverage as needed.

Skills

Technical CS

SaaS expertise

Executive communication

Cross-functional leadership

German Swiss / French & English

Education

Degree or equivalent experience

Tools

Salesforce

Service Cloud

Sales Cloud

Data Cloud

Agentforce Certification

Job description

Salesforce is seeking a Customer Success Manager for Signature Success to serve as the primary contact for high-profile customers. You will ensure alignment with business goals, translate technical needs into practical solutions, and drive proactive adoption of Salesforce features.

Responsibilities include coordinating cross-functional teams, maintaining customer health, and managing executive relationships to renew and expand Signature services. Occasional after-hours support may be required.