ServiceNow Consultant / Business Analyst – Hardware Asset Management

Cognizant Technology Solutions Corporation; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

Cognizant Technology Solutions Corporation in Zurich is seeking an experienced ServiceNow Consultant / Business Analyst to support a Hardware Asset Management transformation and migration initiative.

You will work closely with Asset Management, Procurement, Finance, Service Desk, and Infrastructure to understand existing processes in HP Asset Manager and help design streamlined future-state processes using ServiceNow HAM, ITAM, CMDB and CSDM best practices.

Qualifications

• Proven experience as a Business Analyst or ServiceNow Consultant in ITSM/ITAM transformations.
• Strong HAM knowledge and hardware asset lifecycle expertise.
• Hands-on ServiceNow experience, including HAM/ITAM/CMDB.
• Familiarity with ServiceNow CSDM concepts and data models.
• Experience gathering requirements, leading workshops, mapping processes.

Responsibilities

• Facilitate workshops with stakeholders to capture requirements and data needs.
• Analyse current-state HAM processes in HP Asset Manager and map to ServiceNow HAM.
• Design future-state processes using ServiceNow HAM and CSDM best practices.
• Translate business needs into clear requirements and user stories.
• Conduct gap analysis between HP Asset Manager and ServiceNow out-of-the-box capabilities.
• Recommend configuration choices and minimize customisation where possible.
• Collaborate with business and technical teams through migration and implementation.

Skills

ServiceNow

HAM

ITSM/ITAM

Stakeholder management

Requirements gathering

Workshops facilitation

Tools

ServiceNow

HP Asset Manager

Job description

ServiceNow Consultant / Business Analyst – Hardware Asset Management

Location: Zurich, Switzerland
Contract: 6 months, with potential extension until December 2027

About the Role

We are looking for an experienced ServiceNow Consultant / Business Analyst to support a Hardware Asset Management (HAM) transformation and migration initiative in Zurich.

You will work closely with Asset Management, Procurement, Finance, Service Desk, and Infrastructure stakeholders to understand existing processes in HP Asset Manager and help design streamlined future-state processes using ServiceNow HAM, ITAM, CMDB and CSDM best practices.

Key Responsibilities

• Facilitate workshops with Asset Management, Procurement, Finance, Service Desk, and Infrastructure teams to capture business, process, data, and reporting requirements.
• Analyse current-state Hardware Asset Management processes within HP Asset Manager, including:
  • Procurement and receiving
  • Asset lifecycle and status management
  • Stockroom and inventory management
  • Asset deployment
  • Moves, adds and changes
  • Retirement and disposal
  • Contract and warranty tracking
  • Audits and reconciliation
• Define efficient future-state processes using ServiceNow Hardware Asset Management (HAM) best practices and the Common Service Data Model (CSDM).
• Translate business needs into clear business and functional requirements.
• Create and maintain user stories, process flows, acceptance criteria, dependencies, and supporting documentation.
• Perform gap and fit analysis between existing HP Asset Manager functionality and ServiceNow out-of-the-box capabilities.
• Recommend configuration and standard ServiceNow functionality over unnecessary customisation wherever possible.
• Collaborate with technical and business teams throughout the migration and implementation lifecycle.
• Support testing, validation, and business readiness activities to ensure the new HAM processes meet business requirements.

Your Profile

• Proven experience as a Business Analyst, ServiceNow Consultant, or Functional Consultant within ITSM/ITAM transformation, implementation, or platform migration projects.
• Strong understanding of Hardware Asset Management (HAM) processes and the complete hardware asset lifecycle.
• Hands-on experience with ServiceNow, ideally including HAM, ITAM and/or CMDB.
• Good understanding of ServiceNow CSDM principles.
• Experience with requirements gathering, stakeholder workshops, process mapping, gap analysis, and user story creation.
• Previous experience with HP Asset Manager or migration from a legacy asset management platform to ServiceNow would be highly advantageous.
• Ability to work effectively with both business stakeholders and technical implementation teams.
• Strong analytical, communication, and stakeholder-management skills.

Why Join?

This is an excellent opportunity to contribute to a significant ServiceNow HAM transformation in Zurich, working across multiple business and technology functions. The initial assignment is for six months, with the potential for a longer-term engagement extending until December 2027.