CTA/CMA Senior ServiceNow Leads

Darwin Recruitment; Zürich; On-site; CHF 180,000 - 240,000; Full time

Job summary

Darwin Recruitment in Switzerland is looking for an experienced ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) to join its growing practice. Based in Switzerland, you will lead the architecture and design of enterprise-class ServiceNow solutions while acting as a trusted advisor to executive stakeholders.

You will shape platform roadmaps, support business development, and ensure successful enterprise-wide implementations across Switzerland, collaborating with

Qualifications

• Fluent German (C1/C2) and professional English.
• CTA or CMA certification required or in hand.
• Extensive experience delivering enterprise-scale ServiceNow solutions.

Responsibilities

• Lead architecture and design of complex ServiceNow programmes.
• Engage with C-level stakeholders to translate business needs into ServiceNow strategies.
• Drive workshops to define transformation roadmaps and oversee governance.
• Support pre-sales, solution shaping, and proposal development.
• Mentor architects and consultants while promoting best practices.

Skills

German (C1/C2)

English

ServiceNow CTA/CMA

Client-facing leadership

Enterprise architecture

Education

CTA or CMA certification

Tools

ServiceNow Platform

Pre-sales & solution shaping

Governance & EA

Job description

ServiceNow CTA / CMA Leader – Switzerland (German Speaking)

Location

Switzerland (Must already be based in Switzerland)

Language Requirements

• Fluent German (C1/C2) – Essential
• Professional English

Overview

We are seeking an experienced ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) to join a growing ServiceNow practice in Switzerland.

This role is suited to a senior leader who combines deep technical expertise with exceptional client-facing and commercial skills. You will act as a trusted advisor to enterprise clients, helping define ServiceNow strategy while leading the design and delivery of complex digital transformation programmes.

You will work closely with C-level stakeholders, business leaders, and technical teams to shape platform roadmaps, support business development, and ensure successful enterprise-wide ServiceNow implementations.

Key Responsibilities

• Lead the architecture and design of complex enterprise ServiceNow solutions.
• Act as a trusted advisor to executive stakeholders, translating business objectives into scalable ServiceNow strategies.
• Drive workshops with business and technical stakeholders to define transformation roadmaps.
• Support pre-sales activities, solution shaping, and proposal development.
• Lead technical governance and architecture across large-scale ServiceNow programmes.
• Mentor Technical Architects and Senior Consultants while promoting best practices.
• Collaborate with sales and leadership teams to identify and develop new business opportunities.
• Ensure solutions align with ServiceNow best practices, enterprise architecture standards, and long-term client objectives.

Required Experience

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Extensive experience designing and delivering enterprise-scale ServiceNow solutions.
• Strong consulting background within a ServiceNow Partner or Consultancy.
• Proven experience engaging with C-level stakeholders and executive leadership.
• Demonstrated ability to balance technical leadership with business advisory responsibilities.
• Experience leading enterprise transformation programmes across multiple ServiceNow modules.
• Strong understanding of ServiceNow platform governance, operating models, and enterprise architecture.
• Previous experience supporting business development, pre-sales, and strategic client engagements.

Technical Expertise

Experience across several of the following:

• ITSM
• ITOM
• ITAM
• CSM
• HRSD
• SPM
• CMDB
• Discovery
• Service Mapping
• IntegrationHub
• Flow Designer
• Platform Governance
• Enterprise Architecture
• CSDM
• AI and Automation (desirable)

Ideal Profile

• Strategic thinker with strong commercial awareness.
• Comfortable engaging with CIOs, CTOs, and senior business stakeholders.
• Excellent communication and presentation skills.
• Passionate about growing ServiceNow capabilities and mentoring high-performing teams.
• Able to bridge the gap between business strategy and technical delivery.

Essential Requirements

• Based in Switzerland.
• Fluent German (C1/C2) and English.
• Willing to travel to client sites across Switzerland as required.

This opportunity is ideal for a senior ServiceNow leader looking to combine enterprise architecture, strategic consulting, client engagement, and technical leadership while helping shape the future growth of a leading ServiceNow practice.