Senior ITSM Engineer

BlackTide Partners; Zürich; On-site; CHF 110,000 - 160,000; Full time

Job summary

BlackTide Partners in Zurich is seeking a Senior ITSM Engineer to join a dynamic project team, supporting the rollout and ongoing development of a new IT Service Management (ITSM) solution for a well-known organisation in Zurich.

You will play a key technical role in an active implementation, driving the deployment of ITSM platform (ServiceNow, Jira, Ivanti, BMC Remedy) and developing ITSM processes such as Incident, Change, Service Request and Configuration Management.

Qualifications

• 5+ years experience in ITSM engineering and project delivery.
• Strong IT asset and configuration management background.
• Proficient scripting and automation (PowerShell, SQL; C# a plus).
• Familiar with ITIL and/or DevOps practices.
• Fluent German and English communication.

Responsibilities

• Drive the implementation of a new ITSM platform (ServiceNow, Jira, Ivanti, BMC Remedy).
• Develop and enhance ITSM processes: Incident, Change, Service Request, and Configuration Management.
• Automate workflows using PowerShell, SQL, and other scripting tools.
• Maintain and expand the CMDB, ensuring data integrity and structure.
• Manage data imports from source systems and optimize interfaces.
• Act as a trusted partner to the team and grow into a go-to expert for ITSM topics.

Skills

ITSM engineering

Project delivery

PowerShell

SQL

C#

ITIL experience

DevOps experience

German language

English language

Team player

Tools

ServiceNow

Jira

Ivanti

BMC Remedy

Job description

We’re looking for a Senior ITSM Engineer to join a dynamic project team supporting the rollout and ongoing development of a new IT Service Management (ITSM) solution for a well-known organisationin Zurich.

This is a great opportunity to take on a key technical role in an active implementation project with real impact across core ITSM processes.

What You'll Do

Drive the implementation of a new ITSM platform (e.g., ServiceNow, Jira, Ivanti, BMC Remedy)

Develop and enhance ITSM processes:

Incident, Change, Service Request, and Configuration Management

Automate workflows using PowerShell, SQL, and other scripting tools

Maintain and expand the CMDB, ensuring data integrity and structure

Manage data imports from source systems and optimize interfaces

Act as a trusted partner to the team and grow into a go-to expert for ITSM topics

What You Bring

5+ years experience in ITSM engineering and project delivery

Strong background in:

IT Asset & Configuration Management

Scripting & automation (PowerShell, SQL; C# is a plus)

ITIL and/or DevOps experience

Fluent German and English communication skills

Collaborative team player with a proactive, hands-on approach