IT Programme / Project Lead Infrastructure (IT Service Management)

Swisslinx AG; Zürich; Hybrid; CHF 500,000 - 1,000,000; Full time

Benefits offered by this job

2 days home office

Modern office in central Zurich

Job summary

Swisslinx AG in Zurich is seeking a German-speaking Senior IT Programme Manager to lead a strategic ServiceNow programme and deliver complex ITSM projects across an enterprise environment. You will manage scope, timelines, budgets, and dependencies while coordinating the ServiceNow Platform team and global IT stakeholders.

The role combines PM and program management responsibilities (60-80% PM, 20-30% Programme Manager) with a CHF 0.5–1.0M annual budget and a modern central Zurich office

Qualifications

• At least 10 years of proven IT project or programme management experience.
• Senior-level experience managing complex projects using Waterfall, Agile and hybrid delivery methodologies.
• Strong experience within IT Service Management environments and ITIL best practices.
• Solid knowledge of ServiceNow and its core capabilities, particularly ITSM and CMDB.
• Proven ability to manage dependencies across several concurrent projects.
• Experience with project planning, resource management, budgeting, cost control and progress monitoring.
• Strong vendor and contract management experience.
• Excellent stakeholder management and communication skills, including executive-level reporting.
• Strong analytical, conceptual and problem-solving capabilities.
• Structured, proactive and results-oriented approach with a high level of ownership.
• Ability to lead and motivate cross-functional teams in a dynamic environment.

Responsibilities

• Lead and deliver an IT Service Management programme and related ITSM projects across an enterprise.
• Translate programme objectives into actionable work packages and manage scope, timelines, budgets, and resources.
• Coordinate release planning, platform upgrades and dependencies with the ServiceNow Platform team.
• Align projects with the ServiceNow roadmap and governance standards.
• Provide timely reporting to sponsors, steering committees and senior management.
• Collaborate with Global IT Service Management and IT Service Engineering teams to set priorities.
• Engage key technical and business stakeholders and manage risks, issues and dependencies.
• Coordinate external vendors and contractual deliverables and ensure smooth transition to operations.

Skills

IT project management

Stakeholder management

Cross-functional leadership

Executive reporting

Risk management

Education

Higher education in Computer Science or related

Tools

Jira

Confluence

MS Office

Job description

As one of the key providers for our client, a private bank in Zurich, Swisslinx are looking for a German speaking Senior IT Program Manager/PM to lead a strategic ServiceNow programme and deliver complex ITSM projects across an enterprise environment.

IT Programme / Project Lead Infrastructure (IT Service Management)

Job description:

• Translating programme objectives into actionable work packages
• Managing project scope, timelines, budgets, costs, resources and delivery progress
• Coordinating release planning, platform upgrades and technical dependencies with the ServiceNow Platform team
• Aligning projects with the ServiceNow roadmap and wider strategic objectives
• Ensuring compliance with internal governance frameworks and delivery standards
• Maintaining the quality and compliance of all project deliverables
• Providing timely and transparent reporting to sponsors, steering committees and senior management
• Working closely with Global IT Service Management and IT Service Engineering teams to define priorities
• Identifying and engaging key technical and business stakeholders
• Managing risks, issues and dependencies across multiple projects at programme level
• Leading and motivating cross-functional project teams
• Coordinating external vendors and contractual deliverables
• Ensuring the successful transition of completed solutions to operational teams

About the customer:

Our client is an established international financial services organization with a strong presence in Switzerland and a highly developed global IT landscape.

As an IT Programme / Project Lead, you will manage a ServiceNow programme and ensure the end-to-end delivery of related IT projects, from feasibility and planning through execution and operational handover.

The role will be 60-80% PM/20-30% Program Manager. The hire will control an annual budget of CHF 0,5-1,0 M, with a program around all these initiatives (there are 5-6 projects in parallel) involving a global matrix team.

Requirements:

• At least 10 years of proven IT project or programme management experience
• Senior-level experience managing complex projects using Waterfall, Agile and hybrid delivery methodologies
• Strong experience within IT Service Management environments
• Good understanding of ITSM processes and ITIL best practices
• Solid knowledge of ServiceNow and its core capabilities, particularly ITSM and Configuration Management Database (CMDB)
• Proven ability to manage dependencies across several concurrent projects
• Experience with project planning, resource management, budgeting, cost control and progress monitoring
• Strong vendor and contract management experience
• Excellent stakeholder management and communication skills, including executive-level reporting
• Strong analytical, conceptual and problem-solving capabilities
• Structured, proactive and results-oriented approach with a high level of ownership
• Ability to lead and motivate cross-functional teams in a dynamic environment
• Higher education in Computer Science, Business Informatics or a related discipline, or equivalent professional experience
• Professional proficiency with Jira, Confluence and Microsoft Office
• Business-fluent German and English, both written and spoken, at C1/C2 level mandatory

Nice to have:

• Previous experience within financial services or another large-scale enterprise IT environment
• Knowledge of additional ServiceNow modules and Common Service Data Model (CSDM) concepts
• Project or programme management certification such as PMP, PRINCE2, MSP or IPMA
• ITIL v3 or ITIL 4 certification

Compensation benefits:

This is an opportunity to contribute to a strategically important platform within an international financial-services environment. Our client offers:

• 12 month contract with strong chance of extension
• 2 days home office
• Modern office in central Zurich
• Two stage interview process (all conducted via video)
• Start date ASAP

deadline on 17 November.