ServiceNow HAM Consultant & BA – Zurich, 6m+ Extension

Cognizant Technology Solutions Corporation; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

Cognizant Technology Solutions Corporation in Zurich is seeking an experienced ServiceNow Consultant / Business Analyst to support a Hardware Asset Management transformation and migration initiative.

You will work closely with Asset Management, Procurement, Finance, Service Desk, and Infrastructure to understand existing processes in HP Asset Manager and help design streamlined future-state processes using ServiceNow HAM, ITAM, CMDB and CSDM best practices.

Qualifications

• Proven experience as a Business Analyst or ServiceNow Consultant in ITSM/ITAM transformations.
• Strong HAM knowledge and hardware asset lifecycle expertise.
• Hands-on ServiceNow experience, including HAM/ITAM/CMDB.
• Familiarity with ServiceNow CSDM concepts and data models.
• Experience gathering requirements, leading workshops, mapping processes.

Responsibilities

• Facilitate workshops with stakeholders to capture requirements and data needs.
• Analyse current-state HAM processes in HP Asset Manager and map to ServiceNow HAM.
• Design future-state processes using ServiceNow HAM and CSDM best practices.
• Translate business needs into clear requirements and user stories.
• Conduct gap analysis between HP Asset Manager and ServiceNow out-of-the-box capabilities.
• Recommend configuration choices and minimize customisation where possible.
• Collaborate with business and technical teams through migration and implementation.

Skills

ServiceNow

HAM

ITSM/ITAM

Stakeholder management

Requirements gathering

Workshops facilitation

Tools

ServiceNow

HP Asset Manager

Job description

Cognizant Technology Solutions Corporation in Zurich is seeking an experienced ServiceNow Consultant / Business Analyst to support a Hardware Asset Management transformation and migration initiative.

You will work closely with Asset Management, Procurement, Finance, Service Desk, and Infrastructure to understand existing processes in HP Asset Manager and help design streamlined future-state processes using ServiceNow HAM, ITAM, CMDB and CSDM best practices.