Senior IT Programme Lead – ServiceNow & ITSM (Zurich, Hybrid)

Swisslinx AG; Zürich; Hybrid; CHF 500,000 - 1,000,000; Full time

Benefits offered by this job

2 days home office

Modern office in central Zurich

Job summary

Swisslinx AG in Zurich is seeking a German-speaking Senior IT Programme Manager to lead a strategic ServiceNow programme and deliver complex ITSM projects across an enterprise environment. You will manage scope, timelines, budgets, and dependencies while coordinating the ServiceNow Platform team and global IT stakeholders.

The role combines PM and program management responsibilities (60-80% PM, 20-30% Programme Manager) with a CHF 0.5–1.0M annual budget and a modern central Zurich office

Qualifications

• At least 10 years of proven IT project or programme management experience.
• Senior-level experience managing complex projects using Waterfall, Agile and hybrid delivery methodologies.
• Strong experience within IT Service Management environments and ITIL best practices.
• Solid knowledge of ServiceNow and its core capabilities, particularly ITSM and CMDB.
• Proven ability to manage dependencies across several concurrent projects.
• Experience with project planning, resource management, budgeting, cost control and progress monitoring.
• Strong vendor and contract management experience.
• Excellent stakeholder management and communication skills, including executive-level reporting.
• Strong analytical, conceptual and problem-solving capabilities.
• Structured, proactive and results-oriented approach with a high level of ownership.
• Ability to lead and motivate cross-functional teams in a dynamic environment.

Responsibilities

• Lead and deliver an IT Service Management programme and related ITSM projects across an enterprise.
• Translate programme objectives into actionable work packages and manage scope, timelines, budgets, and resources.
• Coordinate release planning, platform upgrades and dependencies with the ServiceNow Platform team.
• Align projects with the ServiceNow roadmap and governance standards.
• Provide timely reporting to sponsors, steering committees and senior management.
• Collaborate with Global IT Service Management and IT Service Engineering teams to set priorities.
• Engage key technical and business stakeholders and manage risks, issues and dependencies.
• Coordinate external vendors and contractual deliverables and ensure smooth transition to operations.

Skills

IT project management

Stakeholder management

Cross-functional leadership

Executive reporting

Risk management

Education

Higher education in Computer Science or related

Tools

Jira

Confluence

MS Office

Job description

Swisslinx AG in Zurich is seeking a German-speaking Senior IT Programme Manager to lead a strategic ServiceNow programme and deliver complex ITSM projects across an enterprise environment. You will manage scope, timelines, budgets, and dependencies while coordinating the ServiceNow Platform team and global IT stakeholders.

The role combines PM and program management responsibilities (60-80% PM, 20-30% Programme Manager) with a CHF 0.5–1.0M annual budget and a modern central Zurich office