ServiceNow Architect/Solution Designer MW

Sword Technologies SA; Eysins; On-site; CHF 130,000 - 170,000; Full time

Job summary

Sword Technologies SA is seeking a ServiceNow Solution Designer/Architect to design and specify technical solutions for ServiceNow projects. You will collaborate with development teams to implement on the platforms of Sword’s clients, ensuring robust integration and scalable solutions.

Qualified candidates have 4+ years with ServiceNow, experience delivering 2+ major modules (CSM, SPM, ITAM), and deep portal/workflow expertise.

Qualifications

• At least 4 years of experience with ServiceNow.
• Experience implementing and customizing at least 2 major ServiceNow modules including: CSM, SPM, ITAM
• Deep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications
• ITILv3 certification is preferred
• ServiceNow Administrator and Implementation Specialist certifications are required
• Any additional ServiceNow certification is a plus

Responsibilities

• Act as a subject matter expert on the ServiceNow platform and take ownership of solution design
• Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow features
• Especially on modules CSM, SPM and ITAM
• Participate in gathering business and technical requirements and in implementation documentation
• Integrate ServiceNow with external tools (SCCM, Intune, SAP, etc.)
• Develop test cases
• Promote best practices

Skills

ServiceNow

CSM

SPM

ITAM

Portal

Workflows

UI Policies

Agile/Scrum

ITIL

Certifications

Education

BA/BS in Computer Science or Information Technology

Tools

REST/SOAP

LDAP integration

Mid-servers

HTML/CSS/XML/JavaScript

ServiceNow Admin

Implementation Specialist

Job description

The ServiceNow Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in ServiceNow projects. He/she works closely with the development team to implement and manage functionalities on the ServiceNow platforms of Sword’s clients.

Disclaimer

Only candidates eligible for a Swiss work visa will be considered (must hold Swiss or EU nationality).

RESPONSIBILITIES

• Act as a subject matter expert on the ServiceNow platform and take ownership of solution design

• Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow features

  • Especially on modules CSM, SPM and ITAM

• Participate in gathering business and technical requirements and in implementation documentation

• Integrate ServiceNow with external tools (SCCM, Intune, SAP, etc.)

• Develop test cases

• Promote best practices

EXPERIENCE / SKILLS

• At least 4 years of experience with ServiceNow

• Experience implementing and customizing at least 2 major ServiceNow modules including: CSM, SPM, ITAM

• Deep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications

Platform Administration

• Performance monitoring and issue mitigation

• User, group, and role management

• Upgrades, etc.

Technical Skills

• Experience with: HTML, CSS, XML, JavaScript, PowerShell, Perl, and Python

• Experience integrating third‑party tools using REST and SOAP

• Experience with LDAP integration, Mid-servers, etc.

• Familiarity with Agile/Scrum methodology

• ITILv3 certification is preferred

• ServiceNow Administrator and Implementation Specialist certifications are required

• Any additional ServiceNow certification is a plus

EDUCATION / LANGUAGE

• BA/BS in Computer Science or Information Technology

• Excellent written and spoken English and French

OTHER SKILLS

• Excellent communication skills

• Strong analytical, problem‑solving, and troubleshooting skills