Service Desk Agent / 1st Level Supporter 80-100%

Kilchenmann; Kehrsatz; Hybrid; CHF 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Flexible work hours/home office

Young dynamic team

Regular employee events

Professional development support

Modern IT equipment

Diverse benefits

Good public transport connections

Zusammenfassung

Kilchenmann is looking for a customer-focused professional to join our Swiss team as a first point of contact. You will handle inquiries via telephone, e-mail and our ticketing system, record and categorise requests, and resolve 1st level issues remotely.

You will monitor incident processes, create offers, receive orders, and contribute to knowledge management with clear documentation and reports. A commercial background and strong language skills help you thrive in busy moments.

Qualifikationen

• Completed commercial basic training.
• Confident in German and English; French is an advantage.

Aufgaben

• First point of contact for customers via telephone, e-mail and ticketing system.
• Record, categorize and process requests and tickets.
• Resolve faults and problems in 1st level support (remote).
• Monitor incident and service request processes.
• Create offers, receive orders and purchase devices/materials.
• Create and evaluate statistics and reports.

Kenntnisse

German language

English language

French language

Ausbildung

Commercial basic training

Tools

Microsoft 365

Jobbeschreibung

Your area of responsibility

• As the first point of contact for our customers, you ensure availability via telephone, e-mail and ticketing system
• Recording, categorising and further processing of requests and tickets
• Resolving faults and problems in 1st level support (remote)
• Monitoring incident and service request processes
• Creating offers, receiving orders as well as purchasing devices and materials.
• Creating and evaluating statistics and reports
• You actively build up relevant knowledge and expand knowledge management, instructions and checklists

You bring with you

• Completed commercial basic training
• Confident German and English, French is an advantage
• You are proficient with Microsoft 365 applications and curious about other tools.
• As an organisational talent and team player, you remain calm even in hectic moments, keep an overview and show flexibility.
• You are characterised by a precise way of working and a strong service orientation.
• Initiative, independence and the ability to find efficient solutions are natural to you.

We offer you

• Flexible working hours and locations (home office)
• Young and dynamic team
• Regular employee events that strengthen team spirit, and a collegial atmosphere characterised by uncomplicated interaction.
• We actively support your personal and professional development and promote further training to achieve your career goals together with you.
• Modern IT equipment
• Diverse benefits
• Very good public transport connections

One more thing...

You or you? For us, no question. Whether apprentices, technicians, service managers or management, we are all on first-name terms. This is part of our uncomplicated and authentic company culture at eye level. Because we want you to get to know us as we are, right from the first contact.