Senior SAP Partner & Application Service Lead

Jobup

Bern

Vor Ort

CHF 120.000 - 180.000

Vollzeit

Vor 7 Tagen

Sei unter den ersten Bewerbenden

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Zusammenfassung

BKW in Bern is seeking an SAP Partner & Application Service Manager to connect people, services and partners around our ERP landscape. You shape the Application Service Management and coordinate with SAP to guide service improvements.

In this central role you manage service quality, lead KPIs, and drive continuous improvement with internal and external partners, while coordinating roadmaps across teams.

Qualifikationen

Experience in Application Service Management and SAP partner/vendor management.
Ability to connect technical and business perspectives in IT contexts.
Contract management experience and clear stakeholder communication.

Aufgaben

Manage Application Service Management across areas with high service quality.
Coordinate SAP-BKW partnership and align relevant stakeholders.
Conduct service and performance reviews; ensure agreed services are met.
Coordinate task force efforts to resolve major disruptions and guide solutions.
Monitor KPIs and service quality; drive targeted improvements.
Collaborate with internal and external partners to plan roadmaps and continuous improvement.

Kenntnisse

Application Service Management

SAP partner management

Vendor management

IT context understanding

Contract management

German & English communication

Tools

SAP

Jobbeschreibung