SAP Partner & Application Service Manager (alle)

Jobup; Bern; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Zusammenfassung

BKW in Bern is seeking an SAP Partner & Application Service Manager to connect people, services and partners around our ERP landscape. You shape the Application Service Management and coordinate with SAP to guide service improvements.

In this central role you manage service quality, lead KPIs, and drive continuous improvement with internal and external partners, while coordinating roadmaps across teams.

Qualifikationen

• Experience in Application Service Management and SAP partner/vendor management.
• Ability to connect technical and business perspectives in IT contexts.
• Contract management experience and clear stakeholder communication.

Aufgaben

• Manage Application Service Management across areas with high service quality.
• Coordinate SAP-BKW partnership and align relevant stakeholders.
• Conduct service and performance reviews; ensure agreed services are met.
• Coordinate task force efforts to resolve major disruptions and guide solutions.
• Monitor KPIs and service quality; drive targeted improvements.
• Collaborate with internal and external partners to plan roadmaps and continuous improvement.

Kenntnisse

Application Service Management

SAP partner management

Vendor management

IT context understanding

Contract management

German & English communication

Tools

SAP

Jobbeschreibung

Workload 80-100%

Location Bern

In this central role, you connect people, services and partners around our ERP landscape. You shape the Application Service Management, manage the collaboration with SAP and provide guidance even when things get challenging.

SAP Partner & Application Service Manager (all)

Your area of responsibility

• You manage the Application Service Management across several areas and ensure a high level of service quality
• As a central interface, you orchestrate the operational partnership between SAP and BKW and bring the relevant stakeholders together
• You conduct service and performance reviews, demand agreed services and ensure BKW's obligations are met
• In the event of major disruptions, you take over the coordination of task forces and bring together various specialists to find solutions
• You keep an eye on KPIs and service quality and derive targeted improvements for the service organisation
• Together with internal and external partners, you coordinate operational roadmaps and drive continuous improvement

Your profile

• Several years of experience in Application Service Management as well as in SAP partner or vendor management form your professional foundation
• You understand IT contexts and can assess and connect technical and business perspectives
• You bring together different interests even in challenging situations and represent agreed services clearly and objectively
• You handle contracts and service agreements confidently and use them as a basis for effective partner management
• You present yourself confidently at different hierarchical levels and communicate very well in German and English
• An independent and structured way of working as well as calmness and orientation in complex situations characterise you

We do not wish to receive inquiries from recruitment agencies.

Questions about the application

Olivier Dolder

Recruiting Partner

[e-mail]