Senior PCT Client & Training Lead

World Intellectual Property Organization; Genf; Vor Ort; CHF 82.000 - 111.000; Vollzeit

Zusammenfassung

The World Intellectual Property Organization seeks a seasoned professional in Geneva to act as a focal point for major applicants and IT-related issues within the PCT Operations team. The role emphasizes customer service excellence, formalities examination expertise, and close collaboration with external clients.

The incumbent will lead training, contribute to system enhancements, and monitor quality while staying abreast of regulatory changes affecting PCT publications and services.

Qualifikationen

• Requires first-level university degree.
• At least six years of relevant professional experience with the PCT or similar environment.
• Experience with formalities examination of patent applications.
• Experience in customer service and training.
• Excellent spoken and written English plus proficiency in French or German.

Aufgaben

• Serve as focal point for key accounts and provide guidance and training to ensure high-level customer service.
• Provide expert input to PCT system development including IT tools and rule changes.
• Analyze workload and recommend improvements to increase efficiency and timeliness.

Kenntnisse

Customer service

Training

English proficiency

Communication

Ausbildung

First-level university degree

Jobbeschreibung

The World Intellectual Property Organization seeks a seasoned professional in Geneva to act as a focal point for major applicants and IT-related issues within the PCT Operations team. The role emphasizes customer service excellence, formalities examination expertise, and close collaboration with external clients.

The incumbent will lead training, contribute to system enhancements, and monitor quality while staying abreast of regulatory changes affecting PCT publications and services.