PCT Client Services Specialist (Multilingual)

World Intellectual Property Organization; Genf; Vor Ort; CHF 41.000 - 76.000; Vollzeit

Zusammenfassung

World Intellectual Property Organization (WIPO) is seeking a PCT Client Service professional in Geneve to act as a focal point for small and medium clients, handling complex formalities in at least two languages and providing proactive customer service.

The incumbent will contribute to PCT system development, tools, and rule changes, ensuring timely follow-up and high-quality service, while liaising with PCT users and authorities.

Qualifikationen

• First-level university degree is required.
• At least three years of relevant professional experience with the PCT, including in an IP office or comparable environment.
• Experience with formalities examination of patent applications.
• Experience in providing customer service and training.
• Excellent written and spoken knowledge of English and excellent knowledge of either French or German.
• Knowledge of other PCT publication languages: Arabic, Chinese, Japanese, Korean, Portuguese, Russian or Spanish.

Aufgaben

• Serve as focal point for small and medium sized clients, analyze defects, provide proactive advice and trainings.
• Provide expert PCT business input to development activities relating to the PCT system, IT tools, and rules changes.
• Examine formality requirements in two languages for complex international applications and related documents.

Kenntnisse

English fluency

French or German proficiency

Ausbildung

First-level university degree

Jobbeschreibung

World Intellectual Property Organization (WIPO) is seeking a PCT Client Service professional in Geneve to act as a focal point for small and medium clients, handling complex formalities in at least two languages and providing proactive customer service.

The incumbent will contribute to PCT system development, tools, and rule changes, ensuring timely follow-up and high-quality service, while liaising with PCT users and authorities.