Senior IT Service Desk Lead, Global Ops & End-User Tech

Jobgether; Schweiz; Hybrid; CHF 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Flexible working arrangements

Global exposure in AI infrastructure

Career growth opportunities

Zusammenfassung

Jobgether is seeking a Senior Service Desk L3 – IT Operations Technical Lead based in Switzerland. You will act as the final escalation point for complex incidents across EMEA and APAC, driving operational excellence and improving support processes.

You will lead cross-functional initiatives, oversee endpoint management, identity services, and hardware lifecycle operations while collaborating with multiple teams to deliver a robust end-user IT environment.

Qualifikationen

• 5+ years in IT support or service desk with increasing responsibility.
• Bachelor's degree in IT or equivalent practical experience.
• Advanced certifications such as M365, Azure, ITIL or Security+ preferred.
• Strong knowledge of enterprise IT systems, networks and security practices.
• Experience across endpoints, IAM, collaboration tools, device management.

Aufgaben

• Act as high-level escalation point for incidents; coordinate major incident response.
• Lead cross-functional troubleshooting for complex issues and root-cause analysis.
• Administer Service Desk tooling and workflows (Jira Service Management, MDM, endpoints).
• Oversee hardware lifecycle, onboarding, and asset management for employees.
• Improve service desk processes, runbooks, and knowledge base.
• Provide onboarding for new team members and mentor L1/L2 staff.
• Collaborate with Infrastructure, Security, Procurement and HR to optimize operations.

Kenntnisse

End-user computing

Incident response

Troubleshooting

Cross-functional collaboration

Automation

Threat and security awareness

Communication

Technical leadership

Ausbildung

Bachelor's degree in Information Technology or related field

Equivalent practical experience

Tools

Jira Service Management

Entra ID/Active Directory

Microsoft 365

MDM tooling

Jobbeschreibung

Jobgether is seeking a Senior Service Desk L3 – IT Operations Technical Lead based in Switzerland. You will act as the final escalation point for complex incidents across EMEA and APAC, driving operational excellence and improving support processes.

You will lead cross-functional initiatives, oversee endpoint management, identity services, and hardware lifecycle operations while collaborating with multiple teams to deliver a robust end-user IT environment.