Lead IT Service Desk & End-User Experience

Komax; Dierikon; On-site; CHF 150,000 - 190,000; Full time

Benefits offered by this job

Flexible working time models

Learning opportunities (English course

Modern break rooms

Discounted lunch at partner restaurant

Job summary

Komax AG invites an experienced IT End-User Services leader to own and advance the global support framework from its Dierikon site. You will shape Helpdesk, 1st Level Support, and EUC, ensuring reliable, secure, and business-focused service delivery while driving automation and scalable support models.

The role requires a strong leadership track record, a Bachelor’s degree in computer science or related field, and fluency in German and English.

Qualifications

• Over 10 years of IT support experience.
• Leadership roles for at least 5 years.
• Strong background in ITSM, Helpdesk, EUC and Modern Workplace.

Responsibilities

• Own and continuously enhance End-User Services (Helpdesk, Service Desk, 1st Level Support, EUC).
• Drive process optimization and automation to improve efficiency and reduce costs.
• Define and manage workplace standards, device lifecycle, onboarding, and replacement programs.
• Lead and develop a high-performing IT support team.
• Establish policies, procedures, documentation, and self-service capabilities.

Skills

Leadership experience

ITSM Standards

End-User Services

1st Level Support

German language

English language

Education

Bachelor’s degree in computer science or related field

Job description

Komax AG invites an experienced IT End-User Services leader to own and advance the global support framework from its Dierikon site. You will shape Helpdesk, 1st Level Support, and EUC, ensuring reliable, secure, and business-focused service delivery while driving automation and scalable support models.

The role requires a strong leadership track record, a Bachelor’s degree in computer science or related field, and fluency in German and English.