Technology Services Manager

The Estée Lauder Companies Inc.; Galgenen; On-site; CHF 120,000 - 180,000; Full time

Job summary

The Estée Lauder Companies Inc. seeks a Technology Services Manager in Galgenen, Switzerland to serve as the trusted IT partner for our campus operations across Manufacturing, Distribution and Supply Chain.

You will connect business needs with technology, oversee local IT services, and ensure a seamless employee experience. Working with business leaders, regional IT teams and service providers, you will manage budgets, drive continuous improvement, address incidents, support site expansions, and

Qualifications

• 8+ years of experience in IT operations, infrastructure, service delivery, or a related field.
• Strong stakeholder management and business partnering skills.
• Experience managing IT vendors and service providers.
• Working knowledge of networks, infrastructure, end-user computing, collaboration tools, and cybersecurity.
• Ability to communicate technical concepts clearly to non-technical audiences.
• Experience managing budgets and operational costs.
• ITIL Foundation certification required.

Responsibilities

• Support the Swiss IT Campus Lead in partnering with the business.
• Advise users on IT best practices, roles and responsibilities, support models, policies, standards, and procedures through guidance, documentation, and workshops.
• Translate localized business challenges into practical technology solutions and support the Swiss IT Campus Lead in driving the global technology strategy.
• Oversee local IT service delivery, vendor performance, and user satisfaction.
• Lead incident escalation and coordinate resolution of critical service issues.
• Support IT projects, site expansions, office moves, and technology deployments.
• Ensure compliance with IT security, risk, and governance standards.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Manage local IT budgets, forecasts, and technology investments.

Skills

Stakeholder management

Communication skills

Vendor management

IT governance

Budget management

Project coordination

Education

ITIL Foundation certification

Job description

We are looking for a Technology Services Manager to be the trusted IT partner for our campus operations across our Manufacturing, Distribution and Supply Chain Campuses in Switzerland. In this role, you will connect business needs with technology solutions, oversee local IT services, and ensure a seamless experience for employees and stakeholders. Working closely with business leaders, regional IT teams, and service providers, you will play a key role in delivering reliable IT operations, driving continuous improvement, and supporting strategic technology initiatives. This role is based in Galgenen, Switzerland.

What You'll Do

• Support the Swiss IT Campus Lead in partnering with the business
• Advise users on IT best practices, roles and responsibilities, support models, policies, standards, and procedures through guidance, documentation, and workshops
• Translate localized business challenges into practical technology solutions and support the Swiss IT Campus Lead in driving the global technology strategy
• Oversee local IT service delivery, vendor performance, and user satisfaction.
• Lead incident escalation and coordinate resolution of critical service issues.
• Support IT projects, site expansions, office moves, and technology deployments.
• Ensure compliance with IT security, risk, and governance standards.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Manage local IT budgets, forecasts, and technology investments.

What We're Looking For

• 8+ years of experience in IT operations, infrastructure, service delivery, or a related field.
• Strong stakeholder management and business partnering skills.
• Experience managing IT vendors and service providers.
• Working knowledge of networks, infrastructure, end-user computing, collaboration tools, and cybersecurity.
• Ability to communicate technical concepts clearly to non-technical audiences.
• Experience managing budgets and operational costs.
• ITIL Foundation certification required.

Who You Are

• A proactive problem solver who thrives in a fast-paced environment.
• A strong communicator who can influence and build relationships across all levels.
• A strategic thinker who can balance business priorities with technology requirements.
• A hands-on leader who takes ownership and drives results.

Why Join Us?

This is an opportunity to make a visible impact at the intersection of business and technology. You'll work with senior stakeholders, contribute to strategic initiatives, and help shape how technology supports our operations across the region.