IT Service Management Specialist – Hybrid Work & Growth

Klk-Kolb-Schweiz; Hedingen; On-site; CHF 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Home office options

Cross-site collaboration

Training and certifications

Job summary

KLK-Kolb-Schweiz is seeking an IT Service Desk professional to manage the IT hotline and coordinate end-user support across sites in Switzerland, the Netherlands, and EU locations. The role involves setting up devices, enforcing security standards, and contributing to IT projects under GMP-compliant processes.

You will collaborate with KLK Group IT, provide on-site and remote support, and participate in an on-call rotation. Fluency in German and English is required.

Qualifications

• Completed IT apprenticeship (EFZ) or comparable qualification.
• 2–3 years of experience in first- and/or second-level IT support.
• Solid knowledge of Windows clients, Active Directory, Microsoft 365 and endpoint management.
• Good understanding of business IT infrastructure and basic networking (LAN, VLAN, Wi‑Fi).
• German and English proficiency; Dutch a plus.

Responsibilities

• Manage IT hotline (first-level support) via telephone, on-site and remote channels.
• Collaborate with KLK Group IT on escalations and global standards.
• Coordinate field service, support second-level issues and vendor hardware issues.
• Set up, install and relocate PCs, laptops and phones; manage user accounts.
• Ensure devices comply with endpoint configuration, security and patching standards.
• Assist with server maintenance and data backup; basic networking tasks.
• Create technical documentation and participate in IT projects.
• Support GMP compliance within the IT area and related audits.

Skills

IT support

Windows OS

Active Directory

Microsoft 365

Intune

Ticketing systems

Networking basics

German & English

Education

IT apprenticeship (EFZ) or equivalent

Tools

Intune

Ticketing systems

Job description

KLK-Kolb-Schweiz is seeking an IT Service Desk professional to manage the IT hotline and coordinate end-user support across sites in Switzerland, the Netherlands, and EU locations. The role involves setting up devices, enforcing security standards, and contributing to IT projects under GMP-compliant processes.

You will collaborate with KLK Group IT, provide on-site and remote support, and participate in an on-call rotation. Fluency in German and English is required.