L2 Desktop Support Engineer – End-User & Enterprise IT

Teceze; Carouge; Sur place; CHF 70 000 - 110 000; Plein temps

Résumé du poste

Teceze in Switzerland is seeking an experienced IT Support professional for a hands-on L2 deskside role. You will resolve Windows 10/11 issues, manage endpoint provisioning with Intune, SCCM and Autopilot, and support end users across enterprise environments.

You will handle active directory, policy and authentication tasks, coordinate with L3 teams, maintain documentation, ensure SLA compliance, and contribute to a smooth ITIL-based service delivery.

Qualifications

• 3–6 years of IT support experience.
• Strong hands-on L2 deskside support.
• Excellent troubleshooting and stakeholder communication.

Responsabilités

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct RCA and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

Connaissances

L2 Deskside

Windows Troubleshoot

Endpoint Management

Active Directory

ITIL

VIP Support

SLA Management

Outils

Intune

SCCM

Autopilot

ServiceNow

ITSM

Description du poste

Teceze in Switzerland is seeking an experienced IT Support professional for a hands-on L2 deskside role. You will resolve Windows 10/11 issues, manage endpoint provisioning with Intune, SCCM and Autopilot, and support end users across enterprise environments.

You will handle active directory, policy and authentication tasks, coordinate with L3 teams, maintain documentation, ensure SLA compliance, and contribute to a smooth ITIL-based service delivery.