Senior IT Business Analyst - CRM, KYC & Banking Apps

TechFirm Information Systems; Genf; Sur place; CHF 120 000 - 160 000; Plein temps

Résumé du poste

TechFirm is a Swiss consulting firm with teams in Geneva, Zurich and Marseille, delivering information system solutions for banking, industrial, and government clients. The Business Analyst leads requirements gathering, writes functional specs, and collaborates with IT teams to integrate solutions within complex banking environments.

The role emphasizes CRM and front office work, onboarding/KYC/compliance, wealth management knowledge, and strong data analysis skills. Swiss residency is required.

Qualifications

• Minimum 7 years’ experience as a Business Analyst in the conception and development of web applications.
• Excellent knowledge of various analysis methodologies.
• Strong expertise in designing and facilitating workshop series, capturing requirements, and identifying user personas.
• Affinity for user experience, web responsiveness, and, optionally, mobile development.
• Proven expertise in CRM and front office activities.
• Solid understanding of onboarding processes, KYC, and compliance requirements.
• Knowledge of wealth management practices.
• Dynamic and proactive in completing assigned tasks, demonstrating responsiveness and adaptability to change.
• Ability to work closely with team members to achieve common goals.
• Strong analytical and conceptual thinking skills, with a knack for problem-solving.
• Autonomy and capacity to independently analyze data from various systems.
• Excellent organizational skills, resilience under stress, and ability to manage priorities effectively.
• Proficient in SQL query languages and tools for accessing databases.
• Knowledge and experience with Agile methodology (Scrum).
• Familiarity with APIs, including the use of JSON, XML, Postman, and Swagger.
• Residency in Switzerland is required.

Responsabilités

• Participate in gathering and analysing client requirements, and write detailed functional specifications needed for the development center based in Luxembourg.
• Support and assist the IT teams based in Geneva during various cycles.
• Ensure the proper integration of the solutions under your responsibility into the bank's overall information system by conducting FATs/integration tests.
• Support and coordinate testing phases with end users.
• Provide level 3 support in case of production incidents.

Connaissances

Business Analysis

CRM & Front Office

KYC & Compliance

Agile / Scrum

SQL

Requirement Gathering

Workshop Facilitation

User Personas

Outils

Postman

Swagger

XML / JSON

APIs

Description du poste

TechFirm is a Swiss consulting firm with teams in Geneva, Zurich and Marseille, delivering information system solutions for banking, industrial, and government clients. The Business Analyst leads requirements gathering, writes functional specs, and collaborates with IT teams to integrate solutions within complex banking environments.

The role emphasizes CRM and front office work, onboarding/KYC/compliance, wealth management knowledge, and strong data analysis skills. Swiss residency is required.