IT Business Analyst KYC - CRM

TechFirm Information Systems; Genf; Presencial; CHF 120.000 - 160.000; Jornada completa

Descripción de la vacante

TechFirm is a Swiss consulting firm with teams in Geneva, Zurich and Marseille, delivering information system solutions for banking, industrial, and government clients. The Business Analyst leads requirements gathering, writes functional specs, and collaborates with IT teams to integrate solutions within complex banking environments.

The role emphasizes CRM and front office work, onboarding/KYC/compliance, wealth management knowledge, and strong data analysis skills. Swiss residency is required.

Formación

• Minimum 7 years’ experience as a Business Analyst in the conception and development of web applications.
• Excellent knowledge of various analysis methodologies.
• Strong expertise in designing and facilitating workshop series, capturing requirements, and identifying user personas.
• Affinity for user experience, web responsiveness, and, optionally, mobile development.
• Proven expertise in CRM and front office activities.
• Solid understanding of onboarding processes, KYC, and compliance requirements.
• Knowledge of wealth management practices.
• Dynamic and proactive in completing assigned tasks, demonstrating responsiveness and adaptability to change.
• Ability to work closely with team members to achieve common goals.
• Strong analytical and conceptual thinking skills, with a knack for problem-solving.
• Autonomy and capacity to independently analyze data from various systems.
• Excellent organizational skills, resilience under stress, and ability to manage priorities effectively.
• Proficient in SQL query languages and tools for accessing databases.
• Knowledge and experience with Agile methodology (Scrum).
• Familiarity with APIs, including the use of JSON, XML, Postman, and Swagger.
• Residency in Switzerland is required.

Responsabilidades

• Participate in gathering and analysing client requirements, and write detailed functional specifications needed for the development center based in Luxembourg.
• Support and assist the IT teams based in Geneva during various cycles.
• Ensure the proper integration of the solutions under your responsibility into the bank's overall information system by conducting FATs/integration tests.
• Support and coordinate testing phases with end users.
• Provide level 3 support in case of production incidents.

Conocimientos

Business Analysis

CRM & Front Office

KYC & Compliance

Agile / Scrum

SQL

Requirement Gathering

Workshop Facilitation

User Personas

Herramientas

Postman

Swagger

XML / JSON

APIs

Descripción del empleo

TechFirm is a Swiss consulting firm. We're a hundred and one free spirits, spread between Geneva, Zurich and Marseille, working together to revolutionize the information systems of our banking, industrial and government customers.

Your Responsibilities

• Participate in gathering and analysing client requirements, and write detailed functional specifications needed for the development center based in Luxembourg.
• Support and assist the IT teams based in Geneva during various cycles.
• Ensure the proper integration of the solutions under your responsibility into the bank's overall information system by conducting FATs/integration tests.
• Support and coordinate testing phases with end users.
• Provide level 3 support in case of production incidents.

Your Profile

• Minimum of 7 years’ experience as a Business Analyst in the conception and development of web applications.
• Excellent knowledge of various analysis methodologies.
• Strong expertise in designing and facilitating workshop series, capturing requirements, and identifying user personas.
• Affinity for user experience, web responsiveness, and, optionally, mobile development.
• Proven expertise in CRM and front office activities.
• Solid understanding of onboarding processes, KYC, and compliance requirements.
• Knowledge of wealth management practices.
• Dynamic and proactive in completing assigned tasks, demonstrating responsiveness and adaptability to change.
• Ability to work closely with team members to achieve common goals.
• Strong analytical and conceptual thinking skills, with a knack for problem-solving.
• Autonomy and capacity to independently analyze data from various systems.
• Excellent organizational skills, resilience under stress, and ability to manage priorities effectively.
• Proficient in SQL query languages and tools for accessing databases.
• Knowledge and experience with Agile methodology (Scrum).
• Familiarity with APIs, including the use of JSON, XML, Postman, and Swagger.
• Residency in Switzerland is required.

In order to obtain a valid Swiss work permit, we can only consider EU nationalities or Swiss citizenship for this role.

Why choose TechFirm?

TechFirm is committed to local players and associations (sponsor of DevOps Days, JavaUser Group, Meet Up, Glisse en cœur and Les Sommets).

When you join TechFirm, you'll benefit from real support from a team dedicated to helping you achieve your full potential. You'll benefit from a unique company culture that puts you at the heart of the organization.

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