Deskside IT Support Specialist – VIP & Mac/Windows Expert
HCL Technologies Limited, Swiss Branch.
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Job summary
AMT Asset Management Software seeks an Administrator for Desk Side Services. The role focuses on end-user support across Mac OS and Windows, Microsoft Office 365, printers, and AV systems. You will troubleshoot, install, configure, and reimage software, including remote assistance, with strong ITIL-based processes.
Responsibilities include ServiceNow ticketing, KB maintenance, and executive VIP support. A BS degree or 7+ years of relevant experience is required; certifications like ITIL and
Qualifications
- Bachelor’s degree or 7+ years desktop support experience.
- Strong Windows and Mac OS X knowledge.
- ITIL Foundation Certification; A+ and further Apple/Microsoft certifications preferred.
- Experience with ServiceNow ticketing system and KB documentation.
Responsibilities
- Deskside/End User Support for desktops and related technologies.
- Troubleshoot, install, configure, and reinstall software including remote support.
- Utilize ServiceNow to categorize, prioritize, and track tickets.
- Hardware and peripheral support including IMAC tasks and PC imaging/reimaging.
- VIP support for executives and coordination across locations.
- Train staff and maintain accurate KB documentation.
- Collaborate with SMEs for complex problem resolution.
Skills
Education
Tools
Job description
AMT Asset Management Software seeks an Administrator for Desk Side Services. The role focuses on end-user support across Mac OS and Windows, Microsoft Office 365, printers, and AV systems. You will troubleshoot, install, configure, and reimage software, including remote assistance, with strong ITIL-based processes.
Responsibilities include ServiceNow ticketing, KB maintenance, and executive VIP support. A BS degree or 7+ years of relevant experience is required; certifications like ITIL and
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