VDI-XENDESKTOP VDI

Zensar; Genf; Vor Ort; CHF 110.000 - 140.000; Vollzeit

Zusammenfassung

Zensar is seeking a Senior Desk Side Support Engineer in Geneva, Switzerland. The role focuses on delivering onsite IT support across end-user devices, collaboration tools, and meeting room technologies, while maintaining service quality for a large user base and executives.

Ideal candidates have 9–15 years in desk-side or IT infrastructure support, strong troubleshooting skills, and fluency in English and French, with ITIL and security compliance experience as a plus.

Qualifikationen

• Bachelor's degree in IT, computer science, engineering, or related field.
• 9–15 years of desk-side support or IT infrastructure experience.
• Experience in large enterprise environments (500+ users) preferred.
• Experience in multinational and highly regulated environments is advantageous.

Aufgaben

• Deliver onsite IT support across the workplace environment including devices, collaboration tools, and meeting room tech.
• Proactively resolve incidents and fulfil service requests with a customer-centric approach.
• Provide VIP support and collaborate with global and infrastructure teams plus third-party vendors.
• Ensure ITIL processes and security standards are followed.

Ausbildung

Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline

Executive support experience

ITIL knowledge

Strong customer service

Analytical & troubleshooting

Communication skills

Tools

Windows

Microsoft 365

Teams/Teams Rooms

Active Directory

Azure AD

Intune/Endpoint Manager

SCCM/MECM

VPN/Remote Access

Hardware troubleshooting

Networking basics

Endpoint security

ITSM tools

Jobbeschreibung

The Senior Desk Side Support Engineer will be responsible for delivering onsite IT support services across the workplace environment, including end-user devices, collaboration tools, meeting room technologies, and enterprise applications. The role requires proactive incident resolution, service request fulfilment, VIP support, and close collaboration with global support teams, infrastructure teams, and third-party vendors.

The ideal candidate will possess extensive experience within enterprise environments, demonstrate excellent troubleshooting capabilities, and maintain a customer-centric approach while ensuring compliance with IT Service Management (ITIL) processes and security standards.

Education

• - Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.

Experience

• - 9 to 15 years of experience in Desk Side Support, End-User Computing, or IT Infrastructure Support.
• - Experience supporting enterprise environments with 500+ users preferred.
• - Experience providing support within multinational and highly regulated environments is advantageous.

Technical Skills

• - Windows 10/11 Administration
• - Microsoft 365 Suite
• - Microsoft Teams & Teams Rooms
• - Active Directory & Azure AD
• - Microsoft Intune / Endpoint Manager
• - SCCM / MECM
• - VPN & Remote Access Technologies
• - Hardware Troubleshooting (Dell, HP, Lenovo)
• - Networking Fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• - Endpoint Security Solutions
• - ITSM Tools (ServiceNow preferred)

Professional Skills

• - Strong customer service and stakeholder management skills.
• - Ability to work independently in a fast-paced corporate environment.
• - Excellent analytical and troubleshooting capabilities.
• - Strong verbal and written communication skills.
• - Experience supporting senior executives and business leadership teams.
• - Understanding of ITIL Service Management practices.

Language Requirements

• - Fluent English (Mandatory)
• - Fluent French (Mandatory)
• - Additional European language skills would be advantageous.

Certifications (Preferred)

• - ITIL Foundation / ITIL 4
• - Microsoft Certified: Modern Desktop Administrator
• - Microsoft 365 Certifications
• - CompTIA A+ or equivalent EUC certifications
• - Azure Fundamentals (AZ-900)