Senior D365 & Power Platform Engineer - Remote Options

Cembra; Zürich; Hybrid; CHF 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Flexible working: up to 40% from home

International and diverse team

Company events and team activities

Zusammenfassung

Cembra is seeking a Senior Platform Lead to drive the implementation, transition, and ongoing operation of customer service, CRM, and contact centre solutions into stable production and ongoing service ownership.

You will act as the subject matter expert for Dynamics 365 and Power Platform, advising stakeholders on design, adoption, governance, and optimization across Azure services and related platforms.

Qualifikationen

• Hands-on experience with Microsoft Dynamics 365 and Power Platform.
• Experience owning CRM or contact centre platforms in enterprise environments.
• Familiarity with enterprise data platforms, AI/ML use cases, and Azure services.
• Ability to translate requirements into practical, scalable solutions.
• Knowledge of governance, release management, and vendor management.

Aufgaben

• Drive implementation, transition, and operationalization of customer service, CRM, and contact centre solutions into production operations.
• Act as SME for Dynamics 365 and Power Platform; advise on design, adoption, and improvements.
• Manage platform enhancements, release planning, configuration changes, and adoption of new capabilities.
• Coordinate vendors, stakeholders, support teams, and architects for delivery and continuous improvement.
• Gather and translate business requirements into scalable, secure, and sustainable solutions.
• Monitor performance, usage trends, issues, and identify optimization opportunities.
• Contribute to roadmap planning, governance, cost management, and future platform expansion.

Kenntnisse

Dynamics 365

Power Platform

Copilot Studio

Azure services

CRM

Vendor mgmt

Governance

Data analytics

AI/ML use cases

Tools

Microsoft Fabric

Azure Databricks

Data integration

Reporting

Jobbeschreibung

Cembra is seeking a Senior Platform Lead to drive the implementation, transition, and ongoing operation of customer service, CRM, and contact centre solutions into stable production and ongoing service ownership.

You will act as the subject matter expert for Dynamics 365 and Power Platform, advising stakeholders on design, adoption, governance, and optimization across Azure services and related platforms.