Senior D365 & Power Platform Engineer - all genders (80-100%)

Cembra Money Bank AG; Zürich; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Personal introduction

Career development opportunities

Diversity and international team

Flexible working up to 40% from home

Social events and team activities

Zusammenfassung

Cembra Money Bank AG in Zürich is seeking a Platform Solutions Architect to lead the rollout and operation of customer service, CRM, and contact centre solutions. You will user-shape production readiness, governance, and ongoing service ownership across the Microsoft stack.

You will act as a trusted advisor for Dynamics 365, Power Platform, Copilot Studio, and Azure services, translating business needs into scalable, secure platforms while collaborating with vendors, stakeholders, and

Qualifikationen

• Hands-on experience with Dynamics 365 and Power Platform in enterprise settings.
• Experience deploying, operating, or owning CRM, customer service, or contact centre platforms.
• Knowledge of enterprise data and analytics platforms such as Microsoft Fabric and Azure Databricks.
• Ability to translate requirements into practical, scalable, and secure solutions.

Aufgaben

• Drive implementation, transition, and operationalization of customer service and CRM into production operations and service ownership.
• Act as SME for Dynamics 365 and Power Platform capabilities, advising stakeholders on design and adoption.
• Manage platform enhancements, release planning, configuration changes, and new Microsoft tech adoption.
• Coordinate vendors, stakeholders, support teams, and architects for successful delivery and continuous improvement.
• Gather and translate business requirements into scalable, secure solutions balancing value and feasibility.
• Monitor performance, usage trends, issues, and outcomes to identify optimization opportunities.
• Contribute to roadmap planning, governance, cost management, architecture reviews, and expansion initiatives.

Kenntnisse

Dynamics 365

Power Platform

Azure services

CRM Systems

Tools

Copilot Studio

Jobbeschreibung

What exactly you will do here:

• Drive the implementation, transition, and operationalization of customer service, CRM, and contact centre solutions from project delivery into stable production operations and ongoing service ownership.
• Act as the subject matter expert for Dynamics 365 and Power Platform capabilities, advising business stakeholders on solution design, process improvements, and adoption opportunities.
• Manage platform enhancements, release planning, configuration changes, and the adoption of new Microsoft Dynamics, Power Platform, AI, and automation capabilities.
• Coordinate vendors, business stakeholders, support teams, and architects to ensure successful delivery, operation, and continuous improvement of platform services.
• Gather and translate business requirements into scalable and supportable solutions, balancing business value, technical feasibility, security, and operational sustainability.
• Monitor service performance, usage trends, operational issues, and business outcomes, identifying opportunities for optimization, automation, and innovation.
• Contribute to roadmap planning, operational governance, cost management, architecture reviews, and future platform expansion initiatives.

What we're looking for:

• Hands-on experience with Microsoft Dynamics 365, Power Platform, Microsoft Copilot Studio and their interactions with required Azure services.
• Experience implementing, operating, or owning CRM, customer service, contact centre, or business application platforms in an enterprise environment.
• Experience with enterprise data and analytics platforms, including Microsoft Fabric, Azure Databricks, data integration, reporting, and AI/ML use cases.
• Ability to act as a trusted advisor between business and technology teams, translating requirements into practical and sustainable solutions.
• Understanding of platform governance, release management, application lifecycle management, vendor management, and service operations.
• Knowledge of integrations, APIs, data flows, and comparable enterprise business application platforms is an advantage.

This is what you'll get:

• Best starting conditions: You’ll get a personal introduction and smooth integration into the company and your team.
  
• Ambition = open career doors: You can try out things here, take on new responsibilities and move us and yourself forward with your ideas. To put it succinctly Use your strengths and talents, actively shape Cembra and get ahead.
• Our success has many faces: People from over 40 nations pull together here. This makes us diverse and international. This is also what our employees said in an anonymous survey – thank you for your engagement – we’re constantly improving.
  
• Flexible working arrangements:Work up to 40% from home. This allows you to stay in your personal groove and to optimise your life-work balance.
• After work: We can really let it rip sometimes. Our summer barbecues and Christmas parties are legendary. We really have a lot of fun here. But we don’t mistake it for “laissez-faire”. On the contrary: Enjoying what we do is what drives us to perform at our best.