Sales Representative Immunology - Monterrey

Novartis; Switzerland; On-site; CHF 90,000 - 130,000; Full time

Job summary

Novartis in Switzerland seeks a Sales Representative to drive customer interactions and sales performance, acting as the face of our customer experience approach. You will build deep relationships with healthcare professionals and stakeholders to deliver value for customers and patients and to drive sales growth in a compliant and ethical manner.

The role emphasizes value-based conversations, personalized engagement journeys, and delivering memorable experiences while upholding the Novartis Code

Qualifications

• Established network targeting key customer groups.
• Sales experience in healthcare/pharma or related business.
• Specific product knowledge desirable.
• Ability to identify and prioritize high-potential customers using data.

Responsibilities

• Drive Competitive Sales Growth.
• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
• Drive sales performance through orchestration of positive customer experiences.
• Engage and build relationships.
• Engage in value-based conversations to understand critical customer challenges, decision-drivers, pain points and opportunities.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences and content.
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time.
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs.
• Establish effective working relationships with opinion leaders and top medical influencers to improve the patient journey.
• Develop Deep Customer Insights and Understanding - Gather insights on the customer's business to uncover what is important to them.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support content and campaigns.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; deepen the relationship with integrity.
• Live by Novartis Code of Ethics and Values and Behaviors; Follow up on feedback and translate into actions.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable).

Skills

Key Account Management

Commercial Excellence

Communication Skills

Compliance

Conflict Management

Cross-Functional Coordination

Customer Insights

Professional Ethics

Healthcare Industry

Influencing Skills

Negotiation Skills

Selling Skills

Technical Skills

Job description

Job Description Summary

-The Sales Representative is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

Job Description

Major accountabilities:

• Drive Competitive Sales Growth
• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
• Drive sales performance through the skilful orchestration of positive customer experiences
• Engage and Build Relationships.
• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time).
• Develop Deep Customer Insights and Understanding -Gather insights on the customer's business to uncover what is important to them.
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans.
• Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right. Live by Novartis Code of Ethics and Values and Behaviors.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)

Key performance indicators

To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.

Minimum Requirements

Work Experience:

• Established Network to target Customer Group desirable.
• Sales in Healthcare / Pharma / related business.
• Specific Product knowledge desirable.

Skills

• Key Account Management
• Commercial Excellence
• Communication Skills
• Compliance
• Conflict Management
• Cross-Functional Coordination
• Customer Insights
• Professional Ethics
• Health Care Industry
• Influencing Skills
• Negotiation Skills
• Selling Skills
• Technical Skills

Languages

English.

Skills Desired

Commercial Excellence, Communication Skills (Inactive), Compliance (Inactive), Conflict Management, Cross-Functional Coordination, Customer Insights, Healthcare Industry, Influencing Skills, Key Account Management, Professional Ethics, Selling Skills (Inactive), Technical Skills (Inactive)